Madisson Callara
Lyndonville
Overview
10
10
years of professional experience
Work History
Office assistant AS NEEDED
Woodside Granite Ind., Inc.
05.2015 - Current
- Phone reception, store reception, creating and organizing product catalogs, data entry and other clerical duties.
Customer Care Coordinator
WNY Imaging Systems
Cheektowaga
11.2023 - 05.2025
- Coordinated customer inquiries through multiple communication channels.
- Resolved customer issues by collaborating with internal departments.
- Processed checks, managed email correspondence, and handled phone inquiries to ensure efficient customer service operations.
- Developed training materials for new staff on customer care processes.
- Streamlined workflows to enhance service delivery and response times.
Banker-Customer service
M&T
05.2022 - 09.2023
- Assisting With all interactions a customer perceives along the entire customer journey when interacting with M&T
- Taking payments, TRANSFERRING funds, assisting with personal CHECKING and savIngs aCcounts, debit cards and customer demographics
Health Care Customer Service
Velocitii
04.2018 - 03.2019
- Member Services Phone Customer Service for Health Insurance.
- Answering coverage questions, receiving payments, issuing membership cards, resolving coverage issues and other customer service duties.
Education
regents diploma -
Lyndonville Central high school
Lyndonville06.2017
Skills
- Proficient with Microsoft Word
- Proficient with Excel
- Proficient with Power Point
- Assertiveness
- Attention to Detail
- Proficient in Selling Product
- Dedicated Team Player
- Data entry
- Time management
- Team collaboration
- Phone etiquette
- Scheduling appointments
- Invoice processing
- Office administration
References
- David G. Oakley, Owner/Operator, Woodside Granite Ind., Inc., 13890 Ridge Road, Albion, NY, 14411, 585-589-6500
- Brandy Martucci, Lead Recruiter, Rochester Adecco, 158 Wallace Way, Rochester, NY, 14624, 716-292-0850
- Dr. Aaron Slack, Principal, Lyndonville Central School, 25 Housel Avenue, Lyndonville, NY, 14098, 585-765-3122
- Carol A. Martucci, Owner/Operator, Willard Martucci Hauling, LLC, 11077 Roosevelt Highway, Lyndonville, NY, 14098, 585-205-0504
- Brenda Phillips, Character Reference, 2511 Oregon Road, Lyndonville, NY, 14098, 585-797-8391
Incentive
I am full of enthusiasm, drive and desire to achieve to the fullest of my capabilities and beyond. My experience is very diverse and, I believe, desirable. I am able to handle a fast-paced work environment and have a strong commitment to teamwork. I am flexible and adaptable to change and can handle difficult situations with professionalism and tact. I would appreciate the opportunity to show you just what I can do for your company. ~ Thank you ~
Timeline
Customer Care Coordinator
WNY Imaging Systems
11.2023 - 05.2025
Banker-Customer service
M&T
05.2022 - 09.2023
Health Care Customer Service
Velocitii
04.2018 - 03.2019
Office assistant AS NEEDED
Woodside Granite Ind., Inc.
05.2015 - Current
regents diploma -
Lyndonville Central high school