Professional Summary
Overview
Work History
Education
Skills
Timeline

Madisuun Barthelemy

Hyde Park Hospitality
Chula Vista,California
3
years of professional experience

Friendly and approachable, bringing excellent interpersonal and communication abilities. Demonstrates strong problem-solving skills and proficiency in managing customer inquiries and issues. Committed to enhancing customer experiences and contributing to smooth airport operations.

Work History

Food Runner

1 Year 2 Months
Hyde Park Hospitality | 05.2025 - 07.2026
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Assisted in training new staff members on standard operating procedures.
  • Trained new team members on food handling procedures and service protocols.

Customer Service Agent

1 Year 6 Months
AGI/Dnata | 11.2023 - 05.2025
  • Assisted passengers with check-in procedures and boarding processes.
  • Resolved customer inquiries and complaints to enhance satisfaction.
  • Collaborated with team members to streamline operational workflows.
  • Trained new staff on customer service protocols and airport procedures.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.

Education

Bachelor of Science - Business Administration And Management

Colorado Technical University | Colorado Springs, CO | 04-2027
  • Dean's List Term B2501P: 2/11/25 - 4/28/25
    • President's List Term B2405P: 11/19/24 - 2/10/25
  • 3.80 GPA

Skills

Quick learner
Problem-solving
Training and mentoring
Strong multitasking
Airport security awareness
Gate assignment coordination
Ticketing system
Lost luggage handling
Tech-Savvy

Timeline

Food Runner

Hyde Park Hospitality
05.2025 - 07.2026Read More

Customer Service Agent

AGI/Dnata
11.2023 - 05.2025Read More

Colorado Technical University

Bachelor of Science from Business Administration And Management
Read More
Madisuun Barthelemy