Madisyn Failing
Hallandale Beach ,FL
Summary
Outgoing and reliable professional with a background in VIP hospitality, office operations, and executive assistance. Strong in customer service, communication, attention to detail, and problem solving. Ready to support efficient service, team coordination, and high-quality guest experiences.
Overview
2
2
Languages
16
16
years of professional experience
Work History
VIP Waitress
Scarlett's Miami
Hallandale Beach, FL
03.2023 - 10.2027
- Delivered VIP bottle service in Scarlett's Miami private seating areas
- Greeted guests and guided them through club menu and service options
- Handled drink orders, food orders, and special guest preferences
- Processed credit card payments and followed cash handling procedures
- Maintained clean tables, glassware, and service stations throughout shifts
- Supported fellow servers during high-volume nightlife service periods
Executive Assistant to the President
Lennar Corporate HQ
Miami , FL
01.2020 - 01.2023
- Coordinated multiple calendars, scheduled meetings, and managed multiple phone lines
- Set up meetings with internal teams, vendors, and external partners
- Tracked and followed up on projects and deadlines
- Administrative support, including filing documents, photocopying, and ordering supplies
- Prepared travel arrangements for the President, including airfare, hotel accommodations, car reservations
- Organized and prioritized personal and business mail for the President and family members
Office Manager
Bright Mortgage Group of AFN
Scottsdale, Arizona
04.2016 - 10.2019
- Managed all office operations for the team at Bright Mortgage Group of AFN
- Maintained filing system for records, correspondence and other documents
- Answered phone calls, responded to emails, routed mail and coordinated courier services
- Managed office inventory and placed new supply orders
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information
- Provided training to new hires on office policies and procedures
Dining Room Server
Zipps Sports Grill
Phoenix, Arizona
03.2014 - 03.2016
- Presented menus and described food and beverage specials to diners
- Entered orders accurately into the POS system and sent tickets to the kitchen
- Delivered appetizers, entrees, and drinks promptly to dining room tables
- Cleared tables, refilled beverages, and reset table settings to enhance guest experience
- Executed opening and closing checklists to maintain efficient restaurant operations
- Maintained cleanliness of dining area by wiping surfaces, sweeping floors, and removing debris to uphold health standards
Bar Server
Loco Patron
Scottsdale, Arizona
02.2012 - 03.2014
- Delivered beverages and plates promptly to bar seats and patio guests
- Checked customer identification to ensure compliance with age restrictions
- Managed intoxicated guests in accordance with alcohol awareness protocols to maintain a safe environment
- Restocked glassware, ice, liquor, and other supplies
- Maintained cleanliness of the bar area throughout shift
- Executed closing duties, including restocking supplies and cleaning work areas
Education
Associate of Arts - Associates of Arts
Spokane Falls Community College
Spokane, WA06-2012
High School Diploma -
University High School
Spokane, WA06-2009
Skills
- High volume dining and VIP bottle service
- Outgoing, strong customer service skills
- Excellent comprehension, written and verbal skills
- Close attention to detail, very organized individual
- Works independently with little or no direct supervision
- Hard working, responsible and reliable
- Professional appearance, vocabulary and demeanor
- Problem solver, enjoys finding more efficient ways to complete tasks
Languages
English
Full Professional
Spanish
Limited
Timeline
VIP Waitress
Scarlett's Miami
03.2023 - 10.2027
Executive Assistant to the President
Lennar Corporate HQ
01.2020 - 01.2023
Office Manager
Bright Mortgage Group of AFN
04.2016 - 10.2019
Dining Room Server
Zipps Sports Grill
03.2014 - 03.2016
Bar Server
Loco Patron
02.2012 - 03.2014
Associate of Arts - Associates of Arts
Spokane Falls Community College
High School Diploma -
University High School