Summary
Overview
Work History
Education
Skills
Volunteer
Certification
Timeline
Generic

Madisyn Kuhnly

Newington

Summary

Highly adaptable and quick to learn, bringing a wealth of experience and skills in management, social media, event coordination, and customer service. Seeking a full-time opportunity to kickstart a career in promotions, event planning, and public relations. Strong passion for creating memorable experiences and engaging with diverse audiences. Eager to contribute expertise to a dynamic team.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Shift Manager

Playa Bowls

General Manager

Playa Bowls
08.2024 - Current
  • Lead a team of 25 team to work together to accomplish various objectives and manage a variety of systems and processes to excel in meeting key performance indicators (KPIs)
  • Manage all social media platforms and curate social media posts
  • Coordinate/promote all events with the use of Canva and social media platforms
  • Responsibility over Inventory and supply, ordering, quality control and taste, the product making process, presentation of the product, facilities and equipment management, staffing and labor, scheduling, forecasting product supply and demand, delivery experience, etc
  • Focused on a team creating guest experience through genuine welcoming, and friendly interactions with every customer
  • Confidently able to use email, chat applications, Microsoft Office, Word, Excel, G- Suite & Gmail, human resource information system, and the point-of-sale system(s).
  • Highly aware of the smaller details of operating the business and ensures those details are over managed, communicated, and taught to the team to deliver excellence on a daily basis.
  • Always maintain a presentation to the crew member and customer of a clean, orderly, and safe environment. Responsible for ensuring the equipment, utensils, and environment are always clean and orderly beyond company and state requirements.
  • Constantly training and coaching the team to establish a healthy culture

Promotor/Brand Ambassador

Big Fish Promotions
05.2024 - Current
  • Promote new Dunkin Donuts products by partnering with other companies
  • Partner with Dunkin Corporate headquarters to help promote new products to influencers
  • Attended the Celtics Trophy ceremony after their win in 2024, promoted Dunkin donuts to players and VIP’s
  • Attended NFL preseason practices and games while promoting Dunkin products to players, coaches, and fans
  • Attended various MLB games such as the Yankees and Mets, while promoting products to players, coaches, and fans

Manager/Supervisor

Kate Spade New York
03.2023 - 05.2024
  • Managing a team of 9 on the daily operations of the sales floor
  • Managing/tracking KPI’s daily, trying to ensure the store reaches our set monthly and daily merch plan goals.
  • Processing Inventory to organize and keep count of products sold and replenished in the store.
  • Monthly Floor sets creating an eye catching visual to draw attention to customers, bringing them into the store as well as planning each floor set based on season, what’s trending, and monthly holidays.
  • Event Planning for the store, planning fundraisers and in store events for our VIP guests or private shopping parties.
  • Management of Fundraisers/Volunteer Events – recently held a holiday fundraiser for the toys for tots’ toy drive as well as a black Friday preview event for our VIP customers, giving them a head start on our sale and recently released items.
  • Cash handling for the store such as managing the safe count, register counts, and responsibility for cash deposits being sent out to the bank.
  • Customer Satisfaction, as it is extremely important to keep customers happy, satisfied, and excited to shop in our store. Creating a friendly atmosphere and customer relationships is crucial to ensure loyal and returning customers.
  • Ensure team is Achieving Daily, Monthly, and Yearly Sales Goals to reach our company wide annual operating plan.

Education

Bachelor of Strategic Communication - Minor in Business

Central Connecticut State University
New Britain, CT
01.2026

Skills

  • Customer Service
  • Management
  • Money Management
  • Marketing
  • Event Planning
  • Problem Solving
  • Social Media Management
  • Decision Making
  • Organization
  • Microsoft Office
  • Adobe Illustrator
  • Adobe Photoshop
  • Canva
  • Microsoft Excel

Volunteer

Volunteered/hosted a Toys for Tots Toy Drive for Kate Spade New York during the holidays.

Certification

  • Management Servsafe Certification

Timeline

General Manager

Playa Bowls
08.2024 - Current

Promotor/Brand Ambassador

Big Fish Promotions
05.2024 - Current

Manager/Supervisor

Kate Spade New York
03.2023 - 05.2024

Shift Manager

Playa Bowls

Bachelor of Strategic Communication - Minor in Business

Central Connecticut State University

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Madisyn Kuhnly