Madisyn Purcell
Willis Knighton Transplant Clinic
Haughton,LA
5
years of professional experience
Detail-oriented Receptionist experienced in data entry and appointment scheduling. Enhanced clinic operations and improved patient experiences through strong organizational skills and effective communication. Committed to delivering streamlined processes that prioritize patient satisfaction.
Work History
Receptionist
2 Years 11 Months- Facilitated effective communication between patients, medical staff, and administration.
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Processed patient intake forms and maintained accurate electronic health records.
- Implemented office procedures to enhance efficiency and patient experience.
- Trained new staff on front desk protocols and software systems used at the clinic.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
Receptionist
1 Year 10 Months- Managed front desk operations, ensuring smooth check-in and check-out processes for family members.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Maintained a professional and welcoming front desk area, setting a positive first impression for residents and their families.
Kennel Worker
4 Months- Provided daily care and feeding for animals, ensuring optimal health and well-being.
- Assisted in administering medications under veterinarian supervision, enhancing patient recovery processes.
- Monitored animal behavior and reported changes to veterinary staff for timely interventions.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
Education
High School Diploma
Skills
Appointment scheduling
Telephone skills
Telephone etiquette
Electronic health records
Time management
Patient intake processing
Timeline
Receptionist
Willis Knighton Transplant Clinic
11.2023 - CurrentRead More
Receptionist
Pilgrim Manor Nursing Home
01.2022 - 11.2023Read More
Kennel Worker
North Airline Veterinary Clinic
04.2021 - 08.2021Read More
Airline High School
High School Diploma
Read More