Professional Summary
Overview
Work History
Education
Skills
Certification
Timeline

Madisyn Shelton

Madison County Youth Center
Indianapolis,IN
1
Certification
5
years of professional experience

Detail-oriented professional with strong customer engagement skills and a proven ability to resolve complaints effectively. Experienced in fast-paced environments and committed to maintaining high standards of service.

Professional with experience in fast-paced customer service environments. Strong focus on team collaboration and achieving results. Reliable and adaptable, excelling in communication, problem-solving, and time management. Proven ability to maintain high standards while ensuring customer satisfaction and efficient service.

Work History

Detention Officer

11 Months
Madison County Youth Center | 08.2025 - 07.2026
  • Monitored youth behavior to ensure safety and compliance with facility regulations.
  • Maintained accurate documentation of daily activities and incidents within the facility.
  • Ensured accurate record-keeping of all detainee information through meticulous documentation of incidents, infractions, or medical needs.

Server

7 Months
Cracker Barrel | 12.2024 - 07.2025
  • Processed orders accurately using point-of-sale systems for seamless transactions.
  • Resolved customer complaints swiftly, maintaining positive dining experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Seasonal Drive-Thru Team Member

4 Months
Snow Castle | 05.2024 - 09.2024
  • Collaborated with team members to streamline service and reduce wait times.
  • Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
  • Participated in team meetings and training sessions to stay current on best practices for providing exceptional service in the drive-thru environment.

Seasonal Cleaning Assistant

10 Months
Casey Adams Cleaning Services | 04.2023 - 02.2024
  • Maintained cleanliness and organization in residential and commercial properties.
  • Collaborated with clients to address specific cleaning needs and preferences.
  • Used time management and efficient cleaning methods to meet deadlines.

Starbucks Barista

2 Years
Starbucks | 01.2021 - 01.2023
  • Delivered exceptional customer service by efficiently preparing and serving beverages.
  • Trained new baristas on coffee preparation techniques and store protocols.
  • Maintained cleanliness and organization of workstations to ensure compliance with health standards.
  • Collaborated with team members to streamline operations during peak hours for improved service efficiency.

Education

High School Diploma

Daleville Junior/Senior High School | Daleville, IN | 06.2024
  • Extracurricular Activities: Volleyball

Osha 10 - Welding

Ivy Tech Community College | Anderson, IN | 06.2024

1 year of welding completed at D26 through Ivy tech courses and Daleville High School

Skills

Patience and tolerance
Customer engagement
Time management
Attention to detail

Certification

Handle with Care

OSHA 10

Timeline

Detention Officer

Madison County Youth Center
08.2025 - 07.2026Read More

Server

Cracker Barrel
12.2024 - 07.2025Read More

Seasonal Drive-Thru Team Member

Snow Castle
05.2024 - 09.2024Read More

Seasonal Cleaning Assistant

Casey Adams Cleaning Services
04.2023 - 02.2024Read More

Starbucks Barista

Starbucks
01.2021 - 01.2023Read More

Daleville Junior/Senior High School

High School Diploma
Read More

Ivy Tech Community College

Osha 10 from Welding
Read More
Madisyn Shelton