Madisyn Swimmer
Amarillo,TX
Summary
Dynamic Business Office Manager with a proven track record at Trustwell Living, excelling in billing processes and customer relationship management. Expert in budget oversight and staff training, I enhance operational efficiency while fostering strong client connections. Adept at problem-solving, I ensure compliance and maintain accurate records to support business success.
Overview
6
6
years of professional experience
Work History
Business Office Manager
TrustwellLiving At Plum Creek Place
Amarillo, Texas
09.2023 - Current
- Oversaw billing processes and ensured timely payments.
- Managed daily office operations to ensure efficient workflow.
- Maintained accurate records and files for compliance purposes.
- Implemented office policies to enhance operational efficiency.
- Trained new staff on administrative procedures and software use.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Maintained employee records, including payroll, vacation time and benefits information.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Answered phones promptly and directed calls appropriately.
- Ordered supplies when necessary to keep the office running smoothly.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Organized filing systems for easy retrieval of documents.
- Assisted with HR activities such as recruitment, interviewing candidates and onboarding new hires.
- Managed office budget and ensured accurate financial records were kept.
- Assisted in processing travel and expenses by gathering receipts, coding charges and submitting worksheets.
- Developed and maintained relationships with clients, addressing concerns and ensuring satisfaction.
- Worked with cross-functional teams to achieve goals.
Server
Big Texan Steak Ranch
Amarillo, Texas
06.2025 - 09.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary restrictions.
- Delivered food and beverages promptly to tables, ensuring accuracy.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Trained new servers on restaurant procedures and customer service standards.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Stayed informed about daily specials, new menu items, promotions.
Crew Member
Papa Murphy's
Amarillo, Texas
11.2019 - 05.2023
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Assisted customers with menu selections, providing recommendations as needed.
- Operated kitchen equipment safely, ensuring proper usage and sanitation.
- Prepared and assembled pizzas according to customer specifications and company standards.
- Maintained cleanliness and organization of workstations and dining areas.
Education
High School Diploma -
Randall High School
Amarillo, TX05-2020
Some College (No Degree) - Business Administration
Amarillo College
Amarillo, TXSkills
- Billing and invoicing
- Record keeping and documentation
- Budget management
- Customer relationship management
- Staff training and onboarding
- Problem solving and analysis
- Credit collections oversight
- Office inventory management
- Data archiving and filing
- Administrative support
- Multitasking efficiency
Timeline
Server
Big Texan Steak Ranch
06.2025 - 09.2025
Business Office Manager
TrustwellLiving At Plum Creek Place
09.2023 - Current
Crew Member
Papa Murphy's
11.2019 - 05.2023
High School Diploma -
Randall High School
Some College (No Degree) - Business Administration
Amarillo College