Madisyn Thomas
Cocoa,FL
Summary
Reliable, adaptable professional with a background in a fast-paced environment and team leadership. Known for building strong customer relationships, supporting coworkers, and resolving issues quickly. Ready to apply strong communication, organization, and hands-on service skills in a dynamic setting.
Overview
4
4
years of professional experience
Work History
Manager
McDonald's Restaurant
Cocoa, Florida
01.2025 - Current
- Led a team of 8 employees, ensuring high productivity and excellent customer service.
- Delegated tasks to team members based on individual strengths to enhance overall team performance.
- Monitored staff performance and addressed issues.
- Enforced company policies and safety procedures for staff compliance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Trained new crew members on food safety and customer service standards.
- Ensured food quality, cleanliness, and station readiness throughout shifts to maintain high operational standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Addressed guest concerns promptly to enhance customer satisfaction, and supported fast, courteous McDonald's service.
- Managed cash handling, drawer counts, and register procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
McDonald's Crew Member
McDonald's Restaurant
Cocoa, Florida
02.2023 - 01.2025
- Welcomed customers at restaurant entrance at McDonald's Restaurant front counter and drive-thru
- Took accurate food orders using McDonald's Point of Sale system
- Prepared burgers, fries, and beverages following McDonald's food safety standards
- Assembled menu items to meet McDonald's quality and presentation guidelines
- Processed cash transactions at register, card, and mobile payments during McDonald's customer transactions
- Maintained exceptional customer service during high-volume shifts, ensuring a positive experience in fast-paced operations.
- Customized orders to meet customer allergies and gluten concerns.
Education
Associate of Science - Radiography
Eastern Florida State College
Cocoa, FL03-2028
High School Diploma -
Space Coast High School
Cocoa, FL05-2025
Skills
- Operational standards
- Food safety
- Point of sale
- Order accuracy
- Menu knowledge
- Sales optimization
- Quality control
- Employee supervision
- Shift coordination
- Work assignment
- Customer service
- Customer engagement
- Team collaboration
- Effective communication
Timeline
Manager
McDonald's Restaurant
01.2025 - Current
McDonald's Crew Member
McDonald's Restaurant
02.2023 - 01.2025
Associate of Science - Radiography
Eastern Florida State College
High School Diploma -
Space Coast High School