Madlyn Pekah
Lawton,OK
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods.
Dependable employee seeking opportunity to expand skills and contribute to company success.
Considered hardworking, ethical and detailed oriented.
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems.
Overview
8
8
years of professional experience
Work History
Slot Shift Manager
Apache Casino Hotel
Lawton, OK
10.2024 - Current
- Participated in regular management meetings, sharing ideas for continuous improvement across various aspects of casino operations.
- Played an essential role in developing employee incentive programs that motivated staff members to provide exceptional service at all times.
- Collaborated with other managers to develop strategies for improving overall casino performance and guest experience.
- Conducted regular performance evaluations for team members, providing constructive feedback to support their professional growth.
- Provided exceptional guest service, addressing inquiries and concerns with empathy and professionalism.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
Slot Supervisor
Apache Lonestar Casino
Devol, OK
06.2024 - 10.2024
- Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
- Contributed to a positive work environment by fostering strong relationships with colleagues and management.
- Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.
- Performed paperwork required for monetary transactions.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Slot Shift Supervisor
Apache Casino Hotel
Lawton, OK
01.2023 - 05.2024
- Assisted employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Help verify jackpots,handpays,kiosk disputes.
- Be the MOD for the casino floor during the night shift.
- Handle guest disputes, as well as other department disputes
Vault Cage Supervisor
Apache Casino Hotel
Lawton, OK
01.2022 - 01.2023
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Assisted guests with credit card advances, chip cash-outs and check cashing.
- Trained, supervised and evaluated workers.
- Performed paperwork required for monetary transactions.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Reset and refilled machines following major payouts.
- Monitored functioning of slot machine coin dispensers and filled coin hoppers when necessary.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Maintained scheduling for cage cashiers,interviewing,disciplined,mentored and trained new and old cashiers.
- Handled weekly deposits
- Filled jackpot kiosk, ticket kiosk, money recycler, table games fills
Lead Cage/Vault
Apache Casino Hotel
Lawton, OK
01.2021 - 01.2022
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Answered customer questions and explained policies and procedures to solve problems and assist with complex transactions.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Complied with internal controls and federal regulations by implementing Title 31.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
Cage Cashier
Apache Casino Hotel
Lawton,ok
01.2020 - 01.2021
- Processed various cash transactions and answered gaming customer questions.
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Checked customer identification and verified signatures for large transactions.
- Performed check cashing for customers based on company policies.
- Monitored customer transactions to detect suspicious or fraudulent activity.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Sales Associate
Goodwill
Lawton, OK
08.2019 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Performed cash, card, and check transactions to complete customer purchases.
Head Cashier
Comanche Nation Waterpark
Lawton, OK
05.2019 - 07.2019
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
Assistant Head Housekeeper
La Quinta Inn & Suites In
Lawton, OK
02.2017 - 10.2017
- Maintained a safe working environment by enforcing safety protocols and conducting regular inspections.
- Provided exceptional customer service by addressing guest concerns and requests in a timely manner, often going above and beyond to exceed expectations.
- Optimized scheduling processes for efficient staff deployment during busy times, avoiding overstaffing or understaffing issues.
- Facilitated open lines of communication between departments for better overall hotel operations coordination.
- Coordinated deep-cleaning projects during off-peak periods to keep the property looking fresh yearround.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
No Degree - Pharmacy Technician Program
GPTC
Lawton,ok04.2017
High School Diploma -
Cache High School
Cache, OK05.2001
Skills
- Guest Satisfaction
- Positive Learning Environment
- Employee Coaching and Mentoring
- Bank Deposit Preparation
- Cash Handling Expertise
- Performance Tracking and Evaluations
- Cash Register Operations
- Annual Performance Reviews
- Inventory Management
- Scheduling and Coordinating
- Leadership
- Multitasking
- Reliability
Mentor Training
Attended Mentor training and was taught how to be patient with new employees, how to train in a slow but efficient manner,and learn the person on what is best for them to learn. Also continue to a mentor through out work no matter what when and where, just be available.
Timeline
Slot Shift Manager
Apache Casino Hotel
10.2024 - Current
Slot Supervisor
Apache Lonestar Casino
06.2024 - 10.2024
Slot Shift Supervisor
Apache Casino Hotel
01.2023 - 05.2024
Vault Cage Supervisor
Apache Casino Hotel
01.2022 - 01.2023
Lead Cage/Vault
Apache Casino Hotel
01.2021 - 01.2022
Cage Cashier
Apache Casino Hotel
01.2020 - 01.2021
Sales Associate
Goodwill
08.2019 - 10.2019
Head Cashier
Comanche Nation Waterpark
05.2019 - 07.2019
Assistant Head Housekeeper
La Quinta Inn & Suites In
02.2017 - 10.2017
No Degree - Pharmacy Technician Program
GPTC
High School Diploma -
Cache High School