Madolyn Spangler
Middleburg
Summary
Hospitality professional with hands-on experience in banquet services and strong skills in customer service and order placement. Proven ability to manage multiple tasks efficiently while ensuring a positive dining experience. Knowledgeable in food and beverage pairings, with a solid understanding of the hospitality industry. Committed to delivering exceptional service through genuine hospitality.
Overview
14
14
years of professional experience
Work History
Lead Server
Mercury Moon
Fleming Island
02.2026 - 06.2026
- Provided exceptional customer service to enhance guest experience.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Engaged with patrons to foster a welcoming atmosphere, contributing to positive dining experiences.
- Maintained knowledge of wine and cocktail offerings for recommendations.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Managed opening and closing duties to facilitate restaurant operations.
- Verified legal drinking age before serving beer, wine, and liquor to comply with state law.
Assistant Bar Manager
Whiteys Fish Camp
Fleming Island
02.2015 - 02.2026
- Oversaw drink service at busy establishment serving many guests nightly.
- Trained new bartenders on drink preparation and customer service standards to enhance team performance.
- Interviewed, hired, and trained staff to strengthen customer retention and support sales growth.
- Maintained inventory levels and ordered supplies to ensure bar efficiency.
- Ensured compliance with health and safety regulations during service hours.
- Monitored bar cleanliness and organized workstations for optimal performance.
- Collaborated with management team on ways to improve efficiency of bar operations.
- Assisted with developing marketing strategies to promote bar services within the community.
- Introduced new concepts and signature drinks, developed promotions, and coordinated customer engagement events to drive revenue.
- Coordinated special events taking place at the bar such as live music or trivia nights.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Supervised the preparation of drinks for customers according to established recipes and standards.
Lead Game Advisor
GameStop
Middleburg
01.2012 - 06.2015
- Guided customers on optimal use of gaming hardware and software to enhance their gaming experience.
- Assisted customers with purchasing decisions by providing product knowledge and recommendations.
- Resolved customer issues with professionalism and empathy.
- Resolved technical issues related to gaming hardware and software.
- Processed customer transactions using point-of-sale systems to ensure accuracy and efficiency.
- Trained new employees on store policies and product offerings.
- Conducted research on current gaming trends and industry news.
- Responded to customer inquiries via email, telephone, and chat software.
- Maintained accurate records of sales and customer information to support inventory management and customer service.
- Managed inventory through regular stock checks and organization.
- Applied pricing changes to products in order to prepare for sales.
Education
High School Diploma -
Middleburg High School
Middleburg, FL05-2011
Skills
- Beverage management
- Menu knowledge
- Dining event planning
- Customer service
- Inventory management
- Health and safety
- Cash handling
Timeline
Lead Server
Mercury Moon
02.2026 - 06.2026
Assistant Bar Manager
Whiteys Fish Camp
02.2015 - 02.2026
Lead Game Advisor
GameStop
01.2012 - 06.2015
High School Diploma -
Middleburg High School