MADONNA DELLAGRAN FELDER
Winston Salem,North Carolina
Summary
Excellent verbal communication skills Able to provide good quality skills Ability to follow and carry through directions Ability to answer multiple phone lines 10 plus years in call center customer service Ability to type 30-60 words per minute Supervised over more then 15 employees Health insurance claims processor Health insurance benefits coordinator
Detail-oriented Human Resource Benefits Specialist with [Number] years in benefits coordination. Advocates positive relationships between employees, employers and insurance companies.
Customer-focused professional with experience in providing exceptional support to customers. Skilled in troubleshooting issues, resolving complaints, and ensuring customer satisfaction. Demonstrated ability to foster positive relationships with customers and improve overall business performance through effective communication and problem-solving skills. Previous roles have resulted in improved customer engagement and retention rates.
Overview
36
36
years of professional experience
Work History
Benefits Specialist
Alight
Winston-Salem, North Carolina
08.2018 - 02.2019
- Managed a multiple clients with handling open and annual enrollment for the employees. Ensuring that. They pick the best plan for the family.
- Helping and setting the employees Healthcare Spending Account, Flexible Spending Account just to name a few.
Benefits Specialist
Lincoln Financial Group
Greensboro, North Carolina
04.2018 - 08.2018
- Provided specific help on the healthcare plans such as HMO, PPO and POS plans for the employees doing open and annual enrollment for retirees, new hire and permanent employees.
Product Support
KIDDE Fire and Safety
Mebane, North Carolina
11.2017 - 03.2018
- Data entry using formulas (Excel, Carbon and JD Edwards): Troubleshooting different devices to get them to connect to secured networks.
- Provide Technical Support via Web and Telephone for escalated calls.
- Maintain a great relationships between the company and clients.
Benefits Specialist
AONHEWITT Consulting
Winston-Salem, North Carolina
05.2013 - 11.2017
- Organizing files and collecting data to be entered into the computer also, setting up and enrolling employees and retirees for their healthcare plans, PPO, HMO and POS medical plans.
I.T Representative
Cone Healthcare
Greensboro, North Carolina
12.2011 - 03.2013
- Provided troubleshooting for providers for Electronic Medical Records (EMR) which is systematized collection of patient medical records.
- Upon the providers request the records can be shared across different health care settings.
Customer Service Professional
Blue Cross Blue Shield
Winston Salem, North Carolina
05.2009 - 10.2011
- Responsible of taking incoming calls and for internet customers by quoting their medical benefits.
- Used excellent, in depth knowledge of company products and services as well as communicating effectively with team members within the customer service department.
- Verbal communication skills. Job knowledge for more than 15 plus employees and the dependability multi-tasking and the monitors service calls to observe employee demeanor.
Team Lead
UnitedHealth Care
Greensboro, North Carolina
05.1983 - 05.2009
- Taking the roll as the supervisor assistant on call that a representative could not obtain the members correct information per the customer request.
- Provided products and service information by answering questions and offering assistance.
- Maintain call center database by entering and verifying information, contact log.
Education
Winston Salem State University
Winston Salem, North CarolinaAnthem University Online
Phoenix, ArizonaSkills
- Inter company transfers and reconciles missing check information, requiring a highly organized and detailed oriented candidate Seamless transfer of third party funds between business needs The ability to interpret Explanation of Benefits (EOBs ) Excellent communication skills
Timeline
Benefits Specialist
Alight
08.2018 - 02.2019
Benefits Specialist
Lincoln Financial Group
04.2018 - 08.2018
Product Support
KIDDE Fire and Safety
11.2017 - 03.2018
Benefits Specialist
AONHEWITT Consulting
05.2013 - 11.2017
I.T Representative
Cone Healthcare
12.2011 - 03.2013
Customer Service Professional
Blue Cross Blue Shield
05.2009 - 10.2011
Team Lead
UnitedHealth Care
05.1983 - 05.2009
Winston Salem State University
Anthem University Online