Madonna Martin
Louisville,Kentucky
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
4
4
years of professional experience
Work History
Mortgage Loan Processor
First Savings Bank
Clarksville , IN
01.2022 - 05.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Upheld complete confidentiality of all submitted information according to release guidelines.
Mortgage Loan Processor
Apex Systems For Huntington National Bank
Dublin, Ohio
01.2021 - 01.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Upheld complete confidentiality of all submitted information according to release guidelines.
Relationship Banker/Small Business Specialist
JP Morgan Chase Bank, N.A
Louisville, Kentucky
03.2019 - 01.2021
- Prospected for new business through networking, community outreach and customer referral generation.
- Consulted on business packages and made personalized recommendations.
- Developed customized solutions of deposit, lending and other products for small business customers.
- Created and managed community events and customer promotions.
- Utilized [Software] CRM tool to generate leads.
Transaction Processor
Computershare
Louisville, Kentucky
11.2017 - 03.2019
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Successfully and repeatedly exceeded goals during periods of high volume in customer deadline driven environment.
- Excelled in maintaining high quality as well as privacy standards
Education
Bachelor's Degree - Communication
University of Louisville
Louisville, KY12.1999
Skills
Customer Relationship Management
Financial Services
Credit Analysis
Financial Analysis
Time Management
Adaptability
Problem Solving
Communication
Handling Pressure
Timeline
Mortgage Loan Processor
First Savings Bank
01.2022 - 05.2022
Mortgage Loan Processor
Apex Systems For Huntington National Bank
01.2021 - 01.2022
Relationship Banker/Small Business Specialist
JP Morgan Chase Bank, N.A
03.2019 - 01.2021
Transaction Processor
Computershare
11.2017 - 03.2019
Bachelor's Degree - Communication
University of Louisville
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