Madelyn Edwards-Jackman
Jersey Mikes
Spokane Valley
2
years of professional experience
Engaging customer service professional skilled in creating welcoming environments and resolving inquiries. Leverages foundational knowledge of customer service principles and effective communication techniques to enhance satisfaction and foster team collaboration.
Work History
Shift Lead
1 Year 4 Months- Supervised daily operations to ensure service quality and efficiency.
- Trained and mentored team members on food preparation standards and customer service techniques.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented best practices for food safety and sanitation compliance across all shifts.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Volunteer Barista
3 Months- Provided exceptional customer service by efficiently handling orders and addressing inquiries promptly.
- Crafted high-quality espresso beverages to meet customer preferences and enhance satisfaction.
- Assisted in training new baristas on beverage preparation techniques and café protocols.
- Operated coffee brewing equipment and maintained cleanliness in workstations for optimal performance.
Sales Associate
6 Months- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
- Assisted customers in selecting footwear, enhancing overall shopping experience.
- Maintained visual merchandising standards to promote product visibility and sales.
- Collaborated with team members to achieve daily sales goals and improve store performance.
Education
High School Diploma
Skills
Staff supervision
Employee training
Conflict resolution
Customer service focus
Inventory management
Guest service
Food safety
Team motivation
Timeline
Shift Lead
Jersey Mikes
04.2025 - CurrentRead More
Volunteer Barista
New Leaf Cafe
01.2025 - 04.2025Read More
Sales Associate
Shoe Dept. Encore
10.2024 - 04.2025Read More
West Valley High School
High School Diploma
Read More