Madysen Hockert
Davenport,Florida
Summary
Coffee Shop Manager with 7+ years of experience in leading teams and optimizing operations within fast-paced environments. Demonstrates strong leadership and strategic planning skills, enhancing customer satisfaction and achieving significant cost savings through effective inventory management and workflow improvements. Passionate about fostering collaborative team dynamics and committed to elevating service quality and efficiency.
Overview
5
5
years of professional experience
Work History
Shift Lead
Walgreens
05.2025 - 09.2025
- Processed cash transactions accurately and efficiently at a busy retail environment.
- Balanced cash drawers at the end of shifts to ensure accuracy in funds.
- Assisted team in resolving customer inquiries and complaints effectively.
- Monitored service performance metrics to identify areas for improvement regularly.
- Managed inventory and restocked shelves as needed throughout the shift.
- Conducted cash register operations, including handling transactions and balancing drawers.
Coffee Shop Manager
Coborns Inc.
06.2021 - 02.2025
- Led a team of baristas to enhance service efficiency, achieving noticeable results in customer satisfaction and repeat business.
- Analyzed sales data to optimize inventory management, ensuring product availability and minimizing waste, leading to substantial cost savings.
- Conducted regular quality checks on products and services, ensuring compliance with health standards and boosting customer trust.
- Executed meticulous compliance checks on health regulations, enhancing product quality and reinforcing customer trust in our brand.
- Optimized staff training programs, leading to a 30% increase in barista efficiency and significantly enhanced customer service delivery.
- Introduced a digital ordering system, streamlining the ordering process and resulting in faster service and higher customer satisfaction.
Cook/Waitress
Sunrise On Englund Shores
04.2020 - 04.2021
- Maintained cleanliness and organization in the kitchen, ensuring compliance with health regulations and improving safety.
- Worked closely with kitchen staff to streamline food preparation processes, resulting in quicker service and improved team dynamics.
- Fostered teamwork among kitchen staff to enhance workflow efficiency, leading to faster service and elevated customer satisfaction.
Education
Cambridge Isanti High School
Minnesota06-2021
Skills
Team Leadership, Inventory Control, Conflict Resolution, Staff Training, Operational Strategy, Effective Communication, Time Management, Process Improvement, Customer Service, Problem Solving, Event Planning, Staff Management, Workflow Optimization, Customer Satisfaction, Health Standards, Collaboration Skills, Staff Scheduling, Food Safety
Timeline
Shift Lead
Walgreens
05.2025 - 09.2025
Coffee Shop Manager
Coborns Inc.
06.2021 - 02.2025
Cook/Waitress
Sunrise On Englund Shores
04.2020 - 04.2021
Cambridge Isanti High School