Madyson Franklin
Dr Baker ENT
Bay City,MI
1
year of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Work History
Medical Assistant/Receptionist
1 Year- Assisted in patient intake, ensuring accurate data collection and efficient appointment scheduling.
- Collaborated with healthcare team to prepare examination rooms and maintain medical equipment.
- Administered basic patient care under supervision, administered allergy injections, including vital signs monitoring and specimen collection.
- Supported front office operations by managing phone inquiries,receiving payments, checking patients in/out for their appointments and coordinating patient referrals. Faxing/scanning outgoing/incoming medical records. I have experience working with the ModMed ERM system. I am familiar with no shows and reminder calls to patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history/family history, current medication/dosage, surgery/procedure history, and allergies.
Ice Cream Server
5 Months- Notified supervisor and peers of low product inventory and customer complaints.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Processed sales transactions for cash, debit, and credit purchases.
- Utilized proper portion control to determine customers receive correct portion size.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Kept tidy and organized area to comply with cleanliness standards.
- Accurately operated cash register to process customer payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
Education
Skills
Case merchandising
Ice cream sampling
Headset operation
Maintaining stock levels
Customer service
Telephone orders
Teamwork
Friendly demeanor
Dependable and responsible
Greeting customers
Medical receptionist experience
Telephone etiquette
Timeline
Medical Assistant/Receptionist
Dr Baker ENT
09.2025 - CurrentRead More
Ice Cream Server
Baskin Robbins Ice Cream
04.2025 - 09.2025Read More
John Glenn High School
Read More