Summary
Overview
Work History
Education
Skills
Websites
Languages
Affiliations
Timeline
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Marina Soliman

Costa Mesa,CA

Summary

Detail-oriented and adaptable professional with experience in medical administration, customer service, and business operations. Proven ability to streamline processes, enhance customer satisfaction, and manage high-pressure environments with professionalism and efficiency. Skilled in medical record management, patient care coordination, administrative support, and conflict resolution. Adept at collaborating with cross-functional teams, handling sensitive information with discretion, and implementing strategies that drive operational success. Seeking to leverage expertise in healthcare administration and customer service to contribute to a dynamic and fast-paced organization.

Overview

2
2
years of professional experience

Work History

Medical Assistant/Receptionist

360 Adult Daycare
Santa Ana, CA
08.2023 - 10.2025
  • Directed patients to exam rooms, collected medical histories, and prepared for physician examinations.
  • Documented vital signs, symptoms, and allergies, ensuring comprehensive patient records.
  • Managed medical documentation, including filing and scanning patient records.
  • Collaborated with medical personnel to maintain a compassionate and patient-focused environment.
  • Integrated workflow enhancements significantly improved office operations.

Insurance Sales Agent Assistant

Youstina Consulting
Irvine, CA
11.2024 - 06.2025
  • Assisted management in business operations, supporting daily administrative and financial functions.
  • Managed incoming and outgoing calls, recording and distributing accurate messages for office staff.
  • Proofread and edited documents to ensure accuracy and professionalism.
  • Improved customer service response times, quickly resolving issues to enhance satisfaction.
  • Minimized downtime and streamlined quality control processes, increasing productivity and profitability.

Bilingual Customer Service Representative

Masimo
Irvine, CA
08.2024 - 12.2024
  • Managed high-pressure customer interactions, maintaining professionalism and empathy to resolve disputes and retain business.
  • Resolved customer complaints, increasing satisfaction and fostering repeat business.
  • Handled escalated calls, providing effective resolutions for both customers and company concerns.
  • Assisted customers by providing product knowledge and accurate information to streamline the sales process.

Education

Bachelor of Science - Market-Oriented Corporate Management

Philipps University of Marburg
Hessen, Germany
09-2023

High School Diploma -

Deutsche Schule Der Borromearinnen
Alexandria, Egypt
07-2017

Skills

✅ Patient Scheduling

✅ HIPAA compliance

✅ Medical Office Administration

✅ Case Management

✅ Customer Service

✅ Inventory Management

✅ Sales Support

✅ Report Preparation

✅ Account Management

✅ Policy Renewals

✅ Filing Systems

✅ Document Preparation

✅ Customer Follow-Up

✅ Claims Processing

✅ Office Administration

✅ Maintenance Scheduling

✅ Business Planning

✅ Lead Development

Languages

Arabic
Native/ Bilingual
German
Native/ Bilingual
English
Native/ Bilingual

Affiliations

  • Volunteer Work – Assisted in community health initiatives and Food Supply for the less fortunate.
  • Event Planning – Organized university and local events, coordinating logistics and outreach.
  • Multilingual Communication – Engaged in cultural exchange programs, enhancing language proficiency.
  • Fitness & Wellness – Passionate about maintaining an active lifestyle through yoga and strength training.
  • Travel & Cultural Exploration – Enjoy discovering new cultures and expanding global perspectives.

Timeline

Insurance Sales Agent Assistant

Youstina Consulting
11.2024 - 06.2025

Bilingual Customer Service Representative

Masimo
08.2024 - 12.2024

Medical Assistant/Receptionist

360 Adult Daycare
08.2023 - 10.2025

Bachelor of Science - Market-Oriented Corporate Management

Philipps University of Marburg

High School Diploma -

Deutsche Schule Der Borromearinnen
Marina Soliman