Madyson Ross

Scoops Ice Cream and Pizza

05.2024 - Current

Cultivated warm relationships with regular customers.
Greeted new customers, discussed specials, and took drink orders.
Kept server areas clean and stocked to increase efficiency while working tables.
Boosted overall sales by confidently recommending daily specials and upselling menu items.
Bussed and reset tables to keep dining room and work areas clean.
Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Stayed up-to-date on menu changes to help customers make food choices.
Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Served food and beverages promptly with focused attention to customer needs.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Processed orders and sent to kitchen employees for preparation.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.