Results-driven manager with a proven track record in implementing efficient workflows and overseeing daily operations. Skilled in training staff, scheduling, and fostering a collaborative team environment to achieve high customer satisfaction.
Overview
7
7
years of professional experience
Work History
Barista
Paradies Lagardere
Grand Rapids, Michigan
07.2025 - Current
Prepared and served beverages according to customer preferences.
Maintained cleanliness of work area and equipment throughout shifts.
Followed health and safety guidelines to maintain food safety standards.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maintained communications and information security levels and observed appropriate security level requirements.
Barista Manager
Affogato's
Allendale, Michigan
01.2024 - 07.2025
Managed daily operations of coffee preparation and service.
Trained new baristas on drink recipes and customer service standards.
Oversaw inventory management for coffee beans and supplies.
Implemented efficient workflow procedures to enhance service speed.
Manager
Deer Tracks Junction - Adventure park
Cedar Springs, Michigan
05.2019 - 03.2025
Coordinated staff schedules to ensure adequate coverage during peak hours.
Oversaw inventory management, ensuring supplies were stocked and organized.
Implemented safety protocols to maintain a secure environment for guests and staff.
Monitored staff performance and addressed issues.
Coached, mentored and trained team members in order to improve their job performance.
Assigned tasks to associates to fit skill levels and maximize team performance.
Developed and implemented strategies to increase customer satisfaction and loyalty.