Madyson Shady
Davenport,IA
Summary
A young Woman known for productive and efficient task completion with the hunger to learn new things and have the possibly to advance. Specialize in effective communication, time management, and customer service skills, while working from home. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. The ability to use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction. Will be moving to Kentucky in July and to keep working from home in the process.
Overview
6
6
years of professional experience
Work History
Receptionist
Medical Associates
Dubuque, IA
03.2023 - Current
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Maintained professional relationships with clients by responding promptly to inquiries or requests for service.
- Being the first pilot to work from home for six months and continuing for the company.
- Working out minor issues with IT and management to make it a smoother process for those who will work from home after me.
Internet Sales Consultant
Southwest Kia Mesquite
Mesquite, TX
09.2021 - 11.2022
- Analyzed market trends to identify potential opportunities for increased web traffic.
- Organized internet leads geographically, chronologically or by product line to optimize distribution to sales staff.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
Barista and Cashier
Starbucks
Mesquite, TX
07.2019 - 02.2021
- Supported highest standards of conduct and service to support company reputation.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
High School Diploma -
Dr Ralph Poteet Highschool
Mesquite, TX05-2021
Some College (No Degree) - EMT, Clinical Studies, Medical Terminology
El Centro College
Dallas, TXSkills
- Schedule management
- Positive and professional
- Multi-line telephone skills
- Spreadsheet tracking and Data entry
- Organization skills
- CPR and first aid certification
- Medical terminology
Accomplishments
- Honor roll all 4 years of high school
- Graduated with a 4.0 GPA
- Completed Barbizon schooling
Languages
English
Native/ Bilingual
ASL
Limited
Affiliations
- Volunteering at local nursing homes
- Traveling and viewing different parts of the world
Timeline
Receptionist
Medical Associates
03.2023 - Current
Internet Sales Consultant
Southwest Kia Mesquite
09.2021 - 11.2022
Barista and Cashier
Starbucks
07.2019 - 02.2021
High School Diploma -
Dr Ralph Poteet Highschool
Some College (No Degree) - EMT, Clinical Studies, Medical Terminology
El Centro College
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