Madyson Suda
Norwalk,CT
Summary
Experienced hospitality professional with a background in serving and hosting. Strong customer service, communication, and multitasking skills with experience in upselling, reservations, and guest relations. Committed to providing excellent service and creating memorable guest experiences.
Overview
4
4
years of professional experience
Work History
Server
314 Beer Garden
Norwalk, CT
06.2023 - 01.2024
- Increased beverage and alcohol sales by recommending drinks, promoting specials, and upselling menu items.
- Managed multiple tables simultaneously, ensuring accuracy and efficiency in service delivery.
- Provided friendly and attentive customer service in fast-paced restaurant, enhancing guest experience.
- Provided food and beverage service for private parties, large groups, and special events.
Hostess
BJ Ryan's East
Norwalk, CT
07.2022 - 01.2023
- Greeted and welcomed guests upon arrival, establishing positive first impressions and delivering excellent customer service.
- Managed guest seating arrangements and coordinated table rotations, optimizing restaurant flow and enhancing guest experience.
- Handled takeout orders over the phone and in person, ensuring order accuracy and timely preparation for customer satisfaction.
Hostess
Sunset Grille
Norwalk, CT
05.2020 - 08.2021
- Managed guest waitlists and monitored table availability to optimize seating during high-volume shifts.
- Coordinated with servers and management to facilitate efficient front-of-house operations.
- Resolved customer concerns and accommodated special requests to enhance guest satisfaction.
Education
Bachelor of Science - Marketing
Coastal Carolina University
Conway, SC05-2024
Some College (No Degree) - Business Management
Lorenzo De Medici Institute
Firenze, ItalySkills
- Upselling & Suggestive Selling
- Food & Beverage Knowledge
- Menu Knowledge & Recommendations
- Large Party & Event Service
- Multitasking & Time Management
- Excellent Customer Service
- Teamwork & Collaboration
- Attention to Detail
Timeline
Server
314 Beer Garden
06.2023 - 01.2024
Hostess
BJ Ryan's East
07.2022 - 01.2023
Hostess
Sunset Grille
05.2020 - 08.2021
Bachelor of Science - Marketing
Coastal Carolina University
Some College (No Degree) - Business Management
Lorenzo De Medici Institute