Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Madyson Winkleman

O'Fallon,MO

Summary

Dynamic Customer Service Representative with a proven track record at Walmart, enhancing customer satisfaction through expert resolution of conflicts, issues, and inquiries. Skilled in data entry and problem-solving, adept at transforming customer challenges into positive experiences. Demonstrated ability to improve service delivery, contributing to significant improvements in customer loyalty and retention.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

RK Solutions
O'Fallon, MO
06.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service Representative

Walmart
Wentzville, MO
08.2019 - 09.2021
  • Shopped for customer groceries while maintaining proper customer service when customers had questions.
  • Took orders out to customer vehicles
  • Answered phone calls and address customer needs when needed in a professional manner.
  • Taught new employees as needed.

Customer Service Representative

Target
Dardenne Prairie , MO
07.2018 - 08.2019
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Took customer orders out to their vehicles
  • Cleaned work area
  • Trained new employees when necessary
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed customer service skills that entailed de-escalating problems with customers and resolving issues in a professional manner.

Education

High School Diploma -

Fort Zumwalt North High
O'Fallon, MO
05-2021

Some College (No Degree) -

Ranken
St Louis, MO

Skills

  • Scheduling
  • Data Collection
  • Product Knowledge
  • Appointment Scheduling
  • Data Entry
  • Paperwork Processing
  • Payment Processing
  • Inbound and Outbound Calling
  • Consultative Sales
  • Shipping and receiving understanding
  • Multi-line telephone operations
  • Customer Relations
  • Problem-solving abilities
  • Technical Support

Custom

  • I have a lot of strengths when it comes to customer service, and working in a fast paced environment.
  • I have a lot of experience on Quikbooks, and Service Trade, and Word

Timeline

Customer Service Representative

RK Solutions
06.2024 - Current

Customer Service Representative

Walmart
08.2019 - 09.2021

Customer Service Representative

Target
07.2018 - 08.2019

High School Diploma -

Fort Zumwalt North High

Some College (No Degree) -

Ranken

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Madyson Winkleman