Madyson York
Toledo,OH
Summary
Dynamic Shift Lead Manager with a proven track record at Tropical Smoothie Cafe, adept in enhancing customer experiences and streamlining operations. Excelled in team motivation and inventory management, significantly reducing waste. Skilled in both interpersonal communication and safety compliance, I led by example, fostering a culture of excellence and efficiency. I also attended HOSA my junior and senior year with the Med Tech Program through Whitmer High School. I did a mental health awareness presentation and made a social media page to help spread awareness for people struggling with a mental illness. During this time I was also going through clinicals at St. Vincent’s hospital for my Med Tech Program. This was a great experience and allowed me to get hands on experience under STNA’s, PCT’s, and RN’s. I learned a tremendous amount of valuable information and knowledge about the world of healthcare.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Tropical Smoothie Cafe
12.2022 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Set overall vision and provided team leadership.
Education
Bachelor Of Science In Nursing - Nursing
Mercy College of Ohio
Toledo, OHHigh School Diploma - Med Tech Program
Whitmer High School
Toledo, OH06.2024
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Staff scheduling
- Rules enforcement
- Cash handling
- Energetic and enthusiastic
- Opening and closing procedures
- Punctual and reliable
- Accurate money handling
- Team development
- Delegating work
- Training and mentoring
- Handling customer complaints
- Mentoring and coaching
- Safety compliance
- Interpersonal skills
- Staff motivation
- Quality assurance
Certification
- STNA
- CPR
- PCT
Timeline
Shift Lead Manager
Tropical Smoothie Cafe
12.2022 - Current
Bachelor Of Science In Nursing - Nursing
Mercy College of Ohio
High School Diploma - Med Tech Program
Whitmer High School
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