Madysson Ruiz
Wind Gap,PA
Summary
Detail-oriented healthcare administrative professional with over six years of experience supporting patients, providers, and multidisciplinary healthcare teams in fast-paced hospital environments. Skilled in patient registration, appointment scheduling, insurance verification, electronic health records, and delivering exceptional patient experiences. Known for remaining clam under pressure, communicating with empathy, as well as maintaining accuracy while managing high-volume workflows. Passionate about improving patient access to care through organization, collaborating, and service excellence.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
St. Luke's University Hospital & Health Network
Easton, PA
06.2023 - Current
- Coordinate patient registration, insurance verification, and demographic verification while maintaining HIPAA compliance in a fast-paced Emergency Department-Trauma Level II Center.
- Utilize Epic EMR to accurately maintain patient records, insurance information, and clinical documentation, ensuring seamless patient access and continuity of care.
- Collaborate with physicians, nurses, and multidisciplinary healthcare teams to support efficient patient flow and timely access to care.
- Deliver exceptional patient service by assisting patients and families with registration, financial questions, and scheduling needs while maintaining professionalism and empathy.
- Manage multiple priorities in a high-volume emergency care environment with exceptional attention to detail and accuracy.
Medical Receptionist / Clerical Scheduler
St. Luke's University Hospital & Health Network
Northampton, PA
06.2022 - 07.2023
- Scheduled patient appointments while coordinating provider calendars to maximize efficiency and patient access.
- Verified insurance eligibility, updated demographic information, and maintained accurate electronic medical records in Epic.
- Served as the primary point of contact for patients, answering questions, resolving concerns, and creating a welcoming patient experience.
- Coordinated communication between patients, providers, and clinical staff regarding appointments, referrals, and documentation.
Health Call Associate / Hospital Operator
St. Luke's University Hospital & Health Network
Allentown, PA
10.2019 - 06.2021
- Managed high-volume inbound calls for multiple hospital departments, ensuring patients, families, and healthcare professionals were connected efficiently and accurately.
- Operated the hospital switchboard and directed calls to appropriate departments while providing exceptional customer service and accurate information.
- Coordinated after-hours communication between patients and on-call providers, facilitating urgent medical concerns when physician offices were closed.
- Scheduled, canceled, and updated patient appointments while maintaining accurate documentation and HIPAA compliance.
- Dispatched emergency overhead announcements, including Code Blue activations and other emergency notifications, following hospital protocols with urgency and precision.
- Demonstrated sound judgment while prioritizing emergency communications and routine inquiries in a fast-paced hospital environment.
Customer Service Associate
Marshalls & HomeGoods
Phillipsburg, NJ
01.2017 - 10.2019
- Delivered exceptional customer service in a high-volume retail environment by assisting customers with purchases, returns, and product inquiries.
- Processed transactions, maintained accurate cash handling procedures, and resolved customer concerns with professionalism.
- Supported daily store operations by organizing merchandise, maintaining inventory standards, and collaborating with team members to ensure an efficient shopping experience.
Education
Bachelor of Arts - Creative Writing: Journalism
Liberty University
Lynchburg, VA05-2025
Master of Arts - Theological Studies
Liberty University
Lynchburg, VA05-2027
Skills
- Epic Electronic Medical Records (EMR)
- Patient Registration
- Appointment Scheduling
- Insurance Verification
- HIPAA Compliance
- Medical Terminology
- Data Entry & Documentation
- Microsoft Office & Outlook
- Communication
- Problem Solving
- Multitasking
- Adaptability
Timeline
Patient Access Representative
St. Luke's University Hospital & Health Network
06.2023 - Current
Medical Receptionist / Clerical Scheduler
St. Luke's University Hospital & Health Network
06.2022 - 07.2023
Health Call Associate / Hospital Operator
St. Luke's University Hospital & Health Network
10.2019 - 06.2021
Customer Service Associate
Marshalls & HomeGoods
01.2017 - 10.2019
Master of Arts - Theological Studies
Liberty University
Bachelor of Arts - Creative Writing: Journalism
Liberty University