Mae Banks
Liberty,MO
Summary
Dynamic Supervisor Scheduling Coordinator at Allways Caring HomeCare with a proven track record in enhancing client appointment efficiency and team collaboration. Skilled in training and mentoring staff while ensuring meticulous attention to detail in data management. Committed to achieving organizational goals through strategic planning and conflict resolution.
Overview
25
25
years of professional experience
Work History
Supervisor Scheduling Coordinator
Allways Caring HomeCare
Liberty, MO
12.2000 - 01.2026
- Managed exam scheduling logistics to enhance client appointment efficiency.
- Assisted teams in meeting project deadlines and budget goals. Supported coordination efforts to boost team collaboration. Aided in problem-solving to enhance project outcomes.
- Collected detailed medical information, including surgeries, medications, and dosages. Input all data accurately and verbatim.
- Streamlined scheduling and resource allocation to enhance staff efficiency and service coverage.
- Developed and implemented quality assurance protocols to enhance service outcomes.
- Facilitated conflict resolution among staff to foster a collaborative work environment.
- Directed strategic planning initiatives to align services with dynamic client needs and industry standards.
- Exercised strong leadership and problem-solving abilities to enhance team efficiency and streamline workflows.
- Directed daily departmental operations to ensure efficient workflow and timely task completion.
- Assisted customers by responding promptly to inquiries and addressing concerns. Supported clients in completing necessary paperwork for Medicaid, University Health, and VA. Conducted quarterly audits to ensure compliance and accuracy of documentation.
- Enhanced team productivity through implementation of streamlined workflows and establishment of clear expectations for staff members.
- Exemplified commitment to organizational core values through leadership and promotion of a culture of excellence.
- Guided junior staff in career development by sharing extensive field experience.
- Executed performance evaluations for staff members, identifying improvement areas and facilitating professional development plans.
- Streamlined scheduling processes to guarantee optimal coverage during peak hours while minimizing staffing costs.
Interviewer
Quest Diagnostics
10.2015 - 12.2020
- Managed exam scheduling logistics to ensure timely and efficient client appointments.
- Handled incoming and outgoing calls to assist clients and colleagues effectively. Supported communication between departments to improve workflow. Addressed team inquiries and resolved issues in a timely manner.
- Collected detailed medical information, including surgeries, medications, and dosages. Input all data accurately and verbatim.
Education
High School Diploma - Basic
Grant High
Oakland, CA05.1973
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Timeline
Interviewer
Quest Diagnostics
10.2015 - 12.2020
Supervisor Scheduling Coordinator
Allways Caring HomeCare
12.2000 - 01.2026
High School Diploma - Basic
Grant High