Overview
Work History
Timeline
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Mae Head

Mae Head

Stockbridge,GA

Overview

22
22
years of professional experience

Work History

Telephone Service Representative

Goodwill Career Center
Stockbridge, GA
04.2025 - 06.2025
  • Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues
  • Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns

Mail Sorter

Georgia Revenue Services
Atlanta, GA
02.2024 - 06.2024
  • Sorting incoming taxes return for scanning and processing payment.
  • Checked tax forms in order to verify that names and taxpayer identification is correct.
  • Meet deadlines with a high level of multicultural awareness and adaptability.

Administrative Assistant

Georgia Regional Hospital
Decatur, GA
08.2023 - 12.2023
  • Provided general administrative support such as data entry, word processing, photocopy and faxing.
  • Answered incoming calls and responses to cut inquiries in a professional manner.
  • Greeted visitors at the Human Resources and provided assistance when needed.
  • Developed a filing system to ensure effective document management and retrieval.

Administrative Assistant

Fulton County Board of Health
04.2022 - 09.2022
  • Responded to emails/faxes
  • General clerical support duties including filing
  • Preparing letters to be sent to new parents
  • Handled phones and faxes
  • Communicated with Person

Receptionist

Mr.Dee Electric Company
Stockbridge, GA
12.2020 - 03.2022
  • Assisted with administrative tasks such as filing documents, copying materials.
  • Managed a high volume of incoming calls, efficiently routing them to the appropriate departments.
  • Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction.

Front Desk Receptionist/Office Assistant

Hidden Valley Senior Citizen
McDonough, GA
11.2017 - 02.2018
  • Received and processed incoming phone calls from or clients base.
  • Ensured that appropriate changes were made to resolve clients concerns.
  • Provided administrative support by preparing documents, organizing files, and handling correspondence.

Tax Examiner

Georgia Revenue Service
McDonough, GA
02.2011 - 08.2011
  • Collect taxes from individuals or businesses according to prescribed laws and regulations.
  • Enter tax return information into computers for clients.

Data Entry Operator

Bank of America Operation Center
Jonesboro, GA
01.2011 - 02.2011
  • Compile, sort and verify the accuracy of data before it is entered.
  • Store Completed documents in appropriate locations.
  • Maintain logs of activities and completed work.

Bank Teller / Account Associate

Peach State Credit Union
Avondale Estates, GA
05.2003 - 02.2010
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Process and maintain records of customer loans.

Timeline

Telephone Service Representative

Goodwill Career Center
04.2025 - 06.2025

Mail Sorter

Georgia Revenue Services
02.2024 - 06.2024

Administrative Assistant

Georgia Regional Hospital
08.2023 - 12.2023

Administrative Assistant

Fulton County Board of Health
04.2022 - 09.2022

Receptionist

Mr.Dee Electric Company
12.2020 - 03.2022

Front Desk Receptionist/Office Assistant

Hidden Valley Senior Citizen
11.2017 - 02.2018

Tax Examiner

Georgia Revenue Service
02.2011 - 08.2011

Data Entry Operator

Bank of America Operation Center
01.2011 - 02.2011

Bank Teller / Account Associate

Peach State Credit Union
05.2003 - 02.2010

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Mae Head