MAE JOY HOLDEN
Burleson
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Pitch Health
FLORIDA
04.2026 - Current
- Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
- Collaborated with team members to identify process improvements, increasing response time for customer issue
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained comprehensive product knowledge to provide accurate information and support to customers.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
BDR II
Efinancial
Burleson, TX
11.2025 - 04.2026
- Worked effectively in fast-paced environments.
- Developed and maintained relationships with key clients to drive revenue growth.
- Used SalesForce to handle current portfolio and prospective leads.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
Entry Level Sales Agent
Globe Life - American Income Life
Burleson, TX
05.2025 - 10.2025
- Developed personalized insurance solutions to meet client needs.
- Conducted thorough market research to identify potential sales opportunities.
- Built and maintained strong client relationships through effective communication.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Delivered compelling presentations to educate clients on policy benefits.
Healthcare Customer Service Representative
Trualliant Telecommunication Company
Lapaz, Iloilo City, Philippines
09.2021 - 02.2025
- Responded promptly to customer concerns, ensuring timely resolutions and follow-ups.
- Provided exceptional support to patients regarding inquiries and healthcare services.
- Conducted follow-up calls to ensure patient needs were met and feedback was collected for better service.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Kirayan National High School
Miagao, IloiloSkills
- Customer service
- HIPAA compliance
- Patient confidentiality
- Claims processing
- Empathy and patience
- Strong interpersonal skills
- Problem-solving
- Critical thinking
- Insurance verification
- Call center experience
- Policy adherence
- Healthcare industry
Certification
General Lines - Life, Accident, Health and HMO
LANGUAGES
English
Native or Bilingual
Timeline
Customer Service Sales Representative
Pitch Health
04.2026 - Current
BDR II
Efinancial
11.2025 - 04.2026
Entry Level Sales Agent
Globe Life - American Income Life
05.2025 - 10.2025
Healthcare Customer Service Representative
Trualliant Telecommunication Company
09.2021 - 02.2025
High School Diploma -
Kirayan National High School