Mae Ridalls
Rives Junction,MI
Summary
Compassionate and efficient Medical Assistant known for strong problem-solving and time management skills. Proven ability to support healthcare teams and optimize patient interactions, contributing to improved care delivery and operational efficiency.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
IHA
Ypsilanti, MI
11.2024 - Current
- Assisted in patient intake processes, ensuring accurate data capture and documentation.
- Administered vaccines and medications under physician supervision, maintaining compliance with health regulations.
- Coordinated patient schedules, optimizing appointment flow and reducing wait times.
- Educated patients on treatment plans and medication instructions, enhancing understanding and adherence.
- Managed medical records and maintained confidentiality, adhering to HIPAA guidelines effectively.
- Implemented process improvements that enhanced workflow efficiency within the clinic's daily operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Supported dermatologists during procedures, providing necessary instruments and managing patient comfort.
- Provided support during skin surgeries, ensuring optimal results and minimizing complications.
- Maintained strict sterilization protocols for all instruments and surfaces, ensuring a safe environment for both patients and staff members.
- Administered prescribed topical medications accurately under the supervision of the attending dermatologist, maximizing therapeutic benefits to patients.
- Assisted in patient intake and documentation for Mohs surgery procedures.
- Educated patients on post-operative care and wound management techniques.
- Monitored patients' vital signs and reported any changes to the medical team.
Beverage Cart Attendant
Dundee Golf Club
Dundee, MI
04.2024 - 10.2024
- Delivered beverages and snacks to golfers, ensuring timely service and satisfaction.
- Maintained cleanliness and organization of beverage cart for optimal workflow.
- Assisted in inventory management, restocking supplies as needed throughout shifts.
- Engaged with customers to promote menu items and enhance overall experience.
- Managed cash transactions accurately, ensuring proper handling of payments.
- Greeted guests and inquired into beverage choices.
- Contributed to positive guest experiences by quickly addressing concerns or complaints in a professional manner.
- Utilized strong communication skills to relay important information between golf course staff members as needed.
Server
Buddys Pizza Pub
Farmington Hills, MI
09.2023 - 05.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed customer orders using point-of-sale system accurately.
- Maintained cleanliness and organization of dining area and service stations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Dietary Aide
Medilodge Of Monroe
Monroe, MI
05.2023 - 09.2023
- Assisted in preparation and serving of meals to residents, ensuring adherence to dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas, promoting a safe environment.
- Supported kitchen staff with inventory management and supply ordering to optimize workflows.
- Communicated effectively with residents regarding menu options and dietary restrictions to enhance satisfaction.
- Engaged residents during mealtimes, fostering a welcoming atmosphere and enhancing social interaction.
Host
The Quarry Modern Eatery
Monroe, MI
05.2021 - 07.2021
- Greeted and seated guests, ensuring prompt and courteous service.
- Managed reservation system, optimizing table assignments for efficiency.
- Collaborated with kitchen staff to communicate guest preferences and dietary restrictions.
- Assisted in training new hosts on customer service standards and procedures.
Cashier
Buscemis
Monroe, MI
10.2020 - 05.2021
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining organized checkout areas to enhance customer experience.
- Provided prompt and friendly service, addressing customer inquiries and resolving issues effectively.
- Collaborated with team members to ensure smooth daily operations during peak hours.
Education
Associate of Applied Science - Health Care Administration
Oakland Community College
Bloomfield Hills, MI05-2026
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Medical procedures
- Sterile technique
- Epic EHR
- Time management
- Attention to detail
- Problem-solving abilities
Certification
- Basic Life Support, American Heart Association - 02/07/2025
Timeline
Medical Assistant
IHA
11.2024 - Current
Beverage Cart Attendant
Dundee Golf Club
04.2024 - 10.2024
Server
Buddys Pizza Pub
09.2023 - 05.2024
Dietary Aide
Medilodge Of Monroe
05.2023 - 09.2023
Host
The Quarry Modern Eatery
05.2021 - 07.2021
Cashier
Buscemis
10.2020 - 05.2021
Associate of Applied Science - Health Care Administration
Oakland Community College