Summary
Overview
Work History
Education
Skills
Timeline
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Maebeleine Mychackavane

Glendale,AZ

Summary

A versatile and hard-working individual looking for a responsible position to gain practical experience. I make use of my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience. Proficient in applying strong communication, problem solving skills, polite, professional demeanor to resolve customer issues and maximize customer satisfaction.

Overview

12
12
years of professional experience

Work History

Business Tech Support/Customer Service Representative

Valor Global
11.2021 - Current
  • Delivered technical support via phone, chat, and in-store channels to T-Mobile customers.
  • Assisted customers with account setup, billing inquiries, plan changes, and device activations.
  • Provided clear, step-by-step instructions to resolve customer concerns in a professional and empathetic manner.
  • Maintained high customer satisfaction scores by providing fast and effective resolutions.
  • Walked customers through troubleshooting steps including network resets, app management, and device configuration.
  • Supported customers with network connectivity issues, SIM card replacements, and mobile hotspot setup.
  • Handled escalated technical issues requiring advanced troubleshooting and coordination with higher-level support teams.
  • Collaborated with cross-functional teams to resolve complex technical and account issues.
  • Identified recurring issues and escalated to management for process or product improvement.

Medical Assistant

Pulmonary Associates
02.2020 - 02.2021
  • Taking vital signs (blood pressure, heart rate, temperature, etc.)
  • Preparing patients for exams and procedures.
  • Assisting doctors during exams and minor surgeries.
  • Collecting and preparing laboratory specimens (blood, urine, etc.).
  • Performing EKGs and other diagnostic tests.
  • Administering medications and injections.
  • Removing sutures and changing dressings.
  • Educating patients on medications, treatments, and aftercare instructions.

Medical Assistant

Akos Urgent Care
05.2018 - 02.2020
  • Rooming patients and obtaining vital signs, patient history, and chief complaints, charting, and documentation
  • Administering injections, venipuncture and capillary puncture
  • EKGs, spirometry’s, and peak flows
  • HCG's, UDS, urinalysis, and CLIA waived tests
  • Inventory management
  • Customer Service, greet patients, patient scheduling, verify insurance, and answer telephone
  • Collect co-pays, handle cash and credit transaction
  • Handled patient problems with professionalism

Server

Johnny Rockets Restaurant
Camp Verde, AZ
11.2013 - 01.2015
  • Greeting guests with enthusiasm, and providing a friendly atmosphere.
  • Taking customer orders accurately and efficiently.
  • Explaining menu items, specials, and promotions.
  • Delivering food and beverages in a timely manner.
  • Checking on guests to ensure satisfaction, and addressing any concerns.
  • Engaging in Johnny Rockets' signature guest interactions (like dancing and singing when required).

Education

The Studio Academy of Beauty
01.2020

Kaplan University
10.2017

Skills

  • Customer service
  • Technical support
  • Patient education
  • Inventory management
  • Billing inquiries
  • Data collection
  • Multi-tasking
  • Dependability
  • Team player/Teamwork

Timeline

Business Tech Support/Customer Service Representative

Valor Global
11.2021 - Current

Medical Assistant

Pulmonary Associates
02.2020 - 02.2021

Medical Assistant

Akos Urgent Care
05.2018 - 02.2020

Server

Johnny Rockets Restaurant
11.2013 - 01.2015

The Studio Academy of Beauty

Kaplan University

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