Maegan Castillo
Orlando
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Paradiso 37
02.2025 - Current
- Processed transactions efficiently using point-of-sale systems, ensuring accurate billing.
- Implemented suggestions for improving workflow efficiency during peak hours.
- Monitored inventory levels and communicated needs to management for restocking supplies.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
Buffalo Wild Wings
Orlando
07.2024 - Current
- Learned to prepare and serve a variety of beverages efficiently.
- Maintained cleanliness and organization of bar area during shifts.
- Engaged with customers to provide excellent service and build rapport.
- Gained knowledge of drink recipes and mixology techniques through training.
- Monitored customer feedback to enhance service quality and satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Server
Duffy's Sports Grill
West Palm Beach
11.2022 - 04.2024
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted in food and beverage preparation, ensuring adherence to quality standards.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to deliver accurate orders in a timely manner.
- Trained new servers on restaurant policies, menu items, and customer service protocols.
Server
Piatto Bravo
Wellington
01.2020 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier
Factory Donuts
Wellington
08.2021 - 03.2022
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained cleanliness and organization of workstations and customer areas.
- Handled cash, credit, and digital payments, ensuring secure financial exchanges.
Education
High School Diploma -
Wellington High School
WellingtonAssociate of Science -
Valencia
Orlando, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
Timeline
Server
Paradiso 37
02.2025 - Current
Bartender
Buffalo Wild Wings
07.2024 - Current
Server
Duffy's Sports Grill
11.2022 - 04.2024
Cashier
Factory Donuts
08.2021 - 03.2022
Server
Piatto Bravo
01.2020 - 04.2022
High School Diploma -
Wellington High School
Associate of Science -
Valencia