Maegan Lee
Houston,TX
Summary
With a proven track record at Lifetime Fitness Center, I excel in customer service and multitasking, significantly enhancing client satisfaction and operational efficiency. Expert in relationship building and Microsoft Office, my strategic approach to skincare and business operations has consistently driven growth and exceeded targets.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Esthetician
Lifetime Fitness Center
07.2023 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
Owner /Licensed Esthetician
Beyond Beautiful Studios
06.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Medicare Pre-Enrollment Specialist
Willis Towers Watson
08.2022 - 12.2022
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
- Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
- Understood and thoroughly explained services provided to customers and potential customers.
- Managed accurate recordkeeping of student information and application documents, ensuring compliance with regulations.
- Developed training materials for new Enrollment Specialists, enhancing departmental performance and consistency in processes.
- Participated in professional development opportunities, continuously refining skills and staying current on emerging trends within higher education administration spaces.
- Increased enrollment numbers by developing and implementing targeted outreach campaigns.
Esthetician/Wax Specialist
European Wax Center
09.2017 - 05.2018
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Engineering Recruiter/Account Manager Supervisor
Pro Search LLC
08.2011 - 07.2015
- Built solid rapport with high-performing engineers through consistent communication throughout their career development journey.
- Developed strong relationships with hiring managers to understand their needs and provide tailored recruitment services.
- Consistently met and exceeded monthly placement targets, contributing substantially to overall revenue growth.
- Continuously updated knowledge of market trends, allowing for informed decision-making when advising clients on hiring strategies and best practices.
- Expanded professional network by consistently attending industry-specific events and connecting with key influencers in the engineering community.
- Partnered with HR departments to facilitate seamless onboarding processes for new hires, ensuring a positive candidate experience.
- Improved company brand visibility within the industry through targeted marketing efforts and attending relevant conferences and events.
Distributor & Health Coach
It Works Global
05.2012 - 06.2015
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Participated in industry events, networking with potential clients and partners while representing the company professionally.
- Expanded market reach with targeted distribution strategies, ensuring products were available in previously untapped markets.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all distribution activities.
- Negotiated favorable terms with suppliers, reducing costs and improving profit margins.
Patient Care Associate, Work Study and Summer Job
Icon Dental Center
09.2007 - 08.2010
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with various diagnostic procedures such as drawing blood samples, obtaining EKG readings, and collecting urine specimens for laboratory testing.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Maintained clean, safe, and well-organized patient environment.
Education
No Degree - Esthetics
Ogle Beauty School
Stafford, TX09-2016
Associate of Arts - Psychology
Lamar University
Beaumont, TX01-2010
High School Diploma -
Elkins High School
Missouri City, TX06-2009
Skills
- Customer service
- Multitasking and organization
- Exceptional communication
- Documentation management
- Reporting and analytics
- Social media marketing
- Scheduling
- Superior attention to detail
- Excellent team player
- Relationship building and management
- Supply management
- Candidate sourcing
- Industry networking
- Talent assessment
- Microsoft office
- Payroll management
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Timeline
Esthetician
Lifetime Fitness Center
07.2023 - Current
Medicare Pre-Enrollment Specialist
Willis Towers Watson
08.2022 - 12.2022
Owner /Licensed Esthetician
Beyond Beautiful Studios
06.2018 - Current
Esthetician/Wax Specialist
European Wax Center
09.2017 - 05.2018
Distributor & Health Coach
It Works Global
05.2012 - 06.2015
Engineering Recruiter/Account Manager Supervisor
Pro Search LLC
08.2011 - 07.2015
Patient Care Associate, Work Study and Summer Job
Icon Dental Center
09.2007 - 08.2010
No Degree - Esthetics
Ogle Beauty School
Associate of Arts - Psychology
Lamar University
High School Diploma -
Elkins High School
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