Summary
Overview
Work History
Education
Skills
Timeline
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Maegan Leon

Westfield,MA

Summary

A decorated Veteran with an outstanding work history. Calm, precise and level headed. Willingness to excel in a group setting as well as the capabilities to manage working alone. Expert in multitasking and a real willingness to learn new things. A great team member looking to move into an amazing new career path.

Overview

11
11
years of professional experience

Work History

911 Emergency Dispatcher

City Of Northampton
Northampton, MA
01.2019 - Current
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used CAD to track and maintain case incident numbers and logs.
  • Received over 150 911 and non-emergency calls per 8 hour shift to dispatch calls to appropriate agencies and officers on duty.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.

Military Police Officer

US Army
Fort Drum, NY
08.2014 - 01.2018
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas.
  • Provided emergency response security, eliminating hazards and potential dangers.
  • Patrolled base facilities and housing areas to deter crime, monitor activities and provide force protection.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Spearheaded patrol operations and led security forces teams to support battlefield operations.

Sales Associate

Wears Like New
Flint, MI
03.2012 - 08.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped over 500 customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Achieved perfect attendance and on-time record during years of employment
  • Prepared large cash deposits exceeding $20,000 with zero discrepancies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Crew Member

McDonald's Restaurant
Flushing, MI
02.2010 - 03.2012
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Became familiar with products to answer questions and make suggestions.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

Associate of Science - Business Administration And Management

Purdue University Global
Online
01.2021

Skills

  • Call Records Maintenance
  • Onsite Visits
  • Computer Skills
  • Emergency Assessments
  • Basic Life Support Knowledge
  • Critical Thinking
  • Data Entry
  • Prioritizing Situations
  • Issue and Conflict Resolution
  • Inbound Phone Call Handling
  • Teamwork and Collaboration
  • Time Management

Timeline

911 Emergency Dispatcher

City Of Northampton
01.2019 - Current

Military Police Officer

US Army
08.2014 - 01.2018

Sales Associate

Wears Like New
03.2012 - 08.2014

Crew Member

McDonald's Restaurant
02.2010 - 03.2012

Associate of Science - Business Administration And Management

Purdue University Global

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Maegan Leon