Maegan Merilan
Brooklyn,NY
Summary
Adept at streamlining operations and enhancing customer satisfaction, I leveraged organization skills and tech-savviness at Bluebird Homecare to elevate client service standards. By integrating effective communication and administrative support, I boosted efficiency and fostered a loyal client base, demonstrating a commitment to excellence and continuous performance improvement. Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Receptionist
Bluebird Homecare
02.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
Lead Sales Associate
TJ Max
01.2018 - 03.2022
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
Direct Care
Caton Park Nursing Home
05.2020 - 01.2022
- Contributed to interdisciplinary team meetings by providing valuable insights into individual patient needs based on observations made during direct care provision.
- Maintained high-quality direct care for all residents.
- Enhanced client satisfaction by providing consistent and high-quality direct care services.
- Handled clerical tasks and answered phones to allow other staff to provide more direct care.
- Stayed current on best practices within the direct care field through ongoing professional development opportunities and trainings.
Education
Associate Of Science - Diagnostic Medical Sonography
Eastern International College
Jersey City, NJSkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Office Administration
- File Management
- Administrative Support
- Mail handling
- Clerical Support
- Typing Speed
- Tech-Savvy
- Performance Improvement
- Document Control
Timeline
Receptionist
Bluebird Homecare
02.2022 - Current
Direct Care
Caton Park Nursing Home
05.2020 - 01.2022
Lead Sales Associate
TJ Max
01.2018 - 03.2022
Associate Of Science - Diagnostic Medical Sonography
Eastern International College
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