Maegen Eaches
Ironton,OH
Summary
Dynamic Operations Administrator with a proven track record at Ontrac, excelling in customer engagement and staff training. Adept at resolving complex issues and fostering teamwork, I effectively coordinated meetings and maintained accurate records. Proficient in Excel, I ensure operational efficiency while nurturing positive employee relations.
Overview
21
21
years of professional experience
Work History
Operations Administrator
Ontrac
Ironton, OH
01.2019 - 06.2025
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Coordinated meetings for department both in office and remotely via Teams.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Billing Specialist
DIRECTV
Huntington, TX
02.2008 - 12.2013
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Office Manager
Lawrence County CAO
Ironton, OH
06.2004 - 02.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
Diploma - College Prep
Ironton High School
Ironton, OH05.2004
Skills
- Verbal and written communication
- Customer engagement
- Customer support
- Staff training
- Scheduling coordination
- Policy enforcement
- Document management
- Telephone etiquette
- Staff support
- Proficient in excel, word and PowerPoint
- Meeting coordination
- Record preparation
- Warehouse operations
- Customer relations
- Management
- Employee development
Timeline
Operations Administrator
Ontrac
01.2019 - 06.2025
Billing Specialist
DIRECTV
02.2008 - 12.2013
Office Manager
Lawrence County CAO
06.2004 - 02.2008
Diploma - College Prep
Ironton High School