Maela Harris
SCHENECTADY
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier/Shelf Stocker
Ace Hardware
11.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Suggested alternative products when requested items were out of stock
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Office Worker
North East Fire Protection Systems Inc.
07.2024 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Handled incoming correspondence professionally and efficiently, directing messages to appropriate parties as necessary.
- Maintained digital and physical files for projects, business records and customer accounts.
- Demonstrated proficiency in using Microsoft Office Suite applications to create documents, spreadsheets, presentations – ultimately enhancing the quality of work output.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Showcased adaptability when assigned new responsibilities or asked to assist other departments as needed.
- Explored new technologies and approaches to streamline processes.
- Prepared project presentations and reports to assist senior staff.
Camp Counselor/Unit Leader
Boys and Girls Club of Rotterdam
06.2022 - 07.2024
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities, as well supervised field trips, and club outings.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Provided support to club members with behavioral needs.
- Supervised staff members and provided training for new staff.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Established lasting connections with campers'' families through consistent communication regarding progress and achievements during their time at camp.
- Provided concession, receipt of monies, checked in and out club members.
- Administered first aid when needed; promptly responded to medical emergencies following established protocols.
- Provided guidance and support to campers in developing social skills, conflict resolution, and teamwork.
Education
High School Diploma -
Troy Prep High School
Troy, NY06-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Written and verbal communication
- Cash register systems
- Strong organization
- Proficient in Microsoft Office, Apple software and Google Suites
- Filing and data archiving
- Child supervision
- Problem-solving
Timeline
Cashier/Shelf Stocker
Ace Hardware
11.2024 - Current
Office Worker
North East Fire Protection Systems Inc.
07.2024 - Current
Camp Counselor/Unit Leader
Boys and Girls Club of Rotterdam
06.2022 - 07.2024
High School Diploma -
Troy Prep High School
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