Maeve Curtin
Fort Myers
Summary
Dedicated professional skilled in exceptional customer service and guest engagement. Proven ability to resolve complaints and enhance loyalty through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Server
Estero Country Club
Estero, FL
01.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring guest satisfaction at all times.
- Resolved customer complaints professionally, fostering positive relationships with patrons.
- Developed strong knowledge of menu offerings, enabling personalized recommendations for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front Desk Manager
Brown Billone Club
South Easton, MA
03.2023 - 07.2024
- Managed scheduling for front desk personnel, optimizing coverage during peak hours.
- Resolved guest complaints promptly, fostering a positive customer experience and loyalty.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
Restaurant Hostess
Corfinio
North Easton, MA
12.2021 - 07.2023
- Collaborated with servers to ensure timely service and guest satisfaction throughout dining experience.
- Handled guest inquiries and complaints professionally, ensuring positive resolutions for enhanced loyalty.
- Monitored wait times and communicated effectively with guests to manage expectations during busy periods.
Education
Bachelor of Science - Psychology
Florida Gulf Coast University
Fort Myers, FL05-2028
High School Diploma -
Oliver Ames High School
North Easton, MA06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Problem-solving skills
- Telephone etiquette
- Data entry
Timeline
Server
Estero Country Club
01.2025 - Current
Front Desk Manager
Brown Billone Club
03.2023 - 07.2024
Restaurant Hostess
Corfinio
12.2021 - 07.2023
Bachelor of Science - Psychology
Florida Gulf Coast University
High School Diploma -
Oliver Ames High School