MaeZion Henix
Shreveport,LA
Summary
College grad with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking opportunities to expand skills while facilitating company growth. Detail-oriented and able to learn new concepts quickly. Diligent College Student focused on oil and gas and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Valet
Horseshoe Casino
Bossier City, LA
06.2022 - Current
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Greeted guests and answered questions about valet service, directions and local attractions.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Greeted customers and opened doors for them upon arrival.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Followed company policies related to guest satisfaction standards and procedures.
- Attended staff meetings as required by management.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
Wash Bay Technician
Blue Beacon International
Greenwood, LA
05.2021 - 06.2022
- Cleaned truck exteriors with water and cleaning solutions, using brushes and hoses.
- Inspected trucks for any damage or wear before washing them.
- Operated power washers to remove stubborn stains from the vehicles' exteriors.
- Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
- Regulated pressure or flow of water, air, steam or abrasives from sprayer nozzles to activate cleaning equipment.
- Connected hoses or lines to pumps or other equipment.
Cook
Five Guys
Shreveport, LA
01.2020 - 08.2020
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Checked quality of ingredients before use in order to ensure freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Organized storage areas for efficient usage of space.
- Grilled and deep fried various foods from meats to potatoes.
Education
Associate of Science - Oil And Gas Technology
Bossier Parish Community College
Bossier City, LA05-2024
Some College (No Degree) - Kinesiology
East Texas Baptist University
Marshall, TX08-2020
High School Diploma -
Captain Shreve High School
Shreveport, LA05-2020
Skills
- Team Collaboration
- Punctual and Reliable
- Guest Assistance
- Multitasking and Organization
- Flexible Schedule
- Customer Service and Support
- Standard Vehicle Operation
- Time Management
- Attention to Detail
- Cash Handling Experience
- Customer Communication
- Valid Driver's License
- Stress Tolerance
- Customer Service Excellence
- Problem-Solving Capabilities
- Safety Compliance
- Physical Fitness
Accomplishments
- Leadership Scholarship
- Public Speaking recognition and accomplishment
Certification
- Career and Technical Certificate in Industrial Technician, May 12,2023
- IADC Accreditation Certificate Rig Pass Onshore & Offshore, December 14, 2021
Affiliations
- social media content creator
- USA Amateur Boxing
Timeline
Valet
Horseshoe Casino
06.2022 - Current
Wash Bay Technician
Blue Beacon International
05.2021 - 06.2022
Cook
Five Guys
01.2020 - 08.2020
Associate of Science - Oil And Gas Technology
Bossier Parish Community College
Some College (No Degree) - Kinesiology
East Texas Baptist University
High School Diploma -
Captain Shreve High School