Summary
Overview
Work History
Education
Skills
Timeline
Generic

Magali Arevalo- Carn

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Collaborative leader wanting to build and maintain diverse relationships that promote engaged, empowering work culture in fast paced setting. Taking feedback and construction criticism and using it for improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects at once with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Front Service Clerk

Publix
06.2019 - 11.2021
  • Welcome customers with friendly enthusiasm, offering assistance and general conversation.
  • Used memorization and product knowledge to help customers locate products and/or help find substitutions.
  • Worked flexible schedules, responding and accepting any and all calls in to meet the needs of the business.
  • Answer questions about store polices and store membership, helping build customer loyalty
  • Carried out general conversation with customers creating a comfortable shopping environment as well as building personable relationships with customers.
  • Gathered shopping baskets and carts and relocated to designated areas.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.

Associate

Trader Joe's
09.2021 - 06.2022
  • Worked varied hours to meet seasonal and business needs, volunteered and accepted extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Greeted customers engaging in friendly conversation with customers, offering assistance providing product and price information to customers for increased customer satisfaction.
  • Maintained relationships with customers through individually engaging in unique conversations creating a positive impression of business and individual and building customer loyalty and retention.
  • Listened to customer needs, answering customer questions about products recommending products and services, helping customers to locate merchandise, and promoted key items.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, shelving and merchandising new products in visually appealing and organized displays for optimal sales promotions, clearly labeling items, and arranging according to size or color.
  • Prioritized helping customers over completing other routine tasks in store.

Summer Camp Counselor

Charlotte Mecklenburg Park And Recreation
06.2022 - 08.2022
  • Worked with and supervised children of varying age, interest, skill, and developmental levels
  • Led groups of children through variety of camp activities, supervising campers creating the ability to address behavioral issues and promote fun, safety and inclusivity..
  • Organized and guided group activities while monitoring participation in recreational activities to provide assistance to participants and encouraged and promoted inclusion and diversity to foster positive and respectful camp environment.
  • Acted as positive role model and mentor by actively listening and offering encouragement to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
  • Assisted with meal preparations ,keeping track of allergies and dietary restrictions, and leading clean-ups to maintain clean and organized camp environment and keep campers well-fed.
  • Participated in meetings to coordinate and plan weekly activities, schedules, progress, issues and goal achievement. Collaborating and developing new recreational activities while factoring in abilities, and interests of participants.
  • Administer first aid quickly to provide health and safety to campers.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions..
  • Transported and escorted program participants to and from activities and on field trips.

Front End Cashier

Publix
08.2022 - 11.2022
  • Greeted customers and responded to requests for information while helping customers complete purchases, locate items, and join reward programs.
  • Operated cash register to record transactions accurately and efficiently, processing credit card, EBT, and gift cards payments with POS systems as well as handling cash with high accuracy and took care to check bills for fraud.
  • Approached every question or concern with calm and level-headed approach.
  • Maintained organized and orderly front end and removed carts, baskets, and debris, keeping the cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • trained and mentored new team members on sales software system operation, and the company policy and procedures.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries maintaining current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Assistant Store Manager

Zumiez
11.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store supervising and evaluating staffs attendance, punctuality, and each employee's individual strengths and weakness, to help improve skills, achieve daily objectives, and to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly, calmly and politely to customer service inquiries. addressing repeat problems
  • Created and maintained safe and secure work environments for employees by listening to concerns, addressing problems and creating solutions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached and trained sales associates in product specifications, sales incentives, selling techniques, proper protocols, and customer service standards, significantly increasing customer satisfaction ratings.
  • Help calm irate customers and assist lower-level employees maintaining excellent customer service and building customer connections for the future.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.

Education

High School Diploma -

Ardrey Kell High School
Charlotte, NC
06.2023

Skills

  • Goals and Performance
  • Strategic Planning
  • Staff Management
  • Sales Expertise
  • Client Needs Assessment
  • Conflict Management
  • Collaborative Environments
  • Problem-Solving Skills
  • Constructive Feedback
  • Cash Handling
  • Time Management
  • Written and Oral Communications
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Fraud Prevention

Timeline

Assistant Store Manager

Zumiez
11.2022 - Current

Front End Cashier

Publix
08.2022 - 11.2022

Summer Camp Counselor

Charlotte Mecklenburg Park And Recreation
06.2022 - 08.2022

Associate

Trader Joe's
09.2021 - 06.2022

Front Service Clerk

Publix
06.2019 - 11.2021

High School Diploma -

Ardrey Kell High School

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Magali Arevalo- Carn