Magali Barreto
Nederland,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Quality Documentation Specialist
Cognizant and Nuance
Remote
06.2022 - Current
- Provided support to healthcare providers and their patients by using an emergent technology platform to transfer transcribed materials into electronic health records system.
- Utilized advanced knowledge of medical terminology to edit drafts originating from speech recognition software in order to ensure accuracy and improve flow.
- Implemented quality control measures to ensure all documentations met industry standard.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Returned dictated reports for physician's review, signature and corrections and inclusion in patients' medical records.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Outpatient Procedure Scheduler
Digestive Disease and Endoscopy Consultants
Los Angeles, CA
03.2016 - 05.2019
- Ensured that all medical procedures were scheduled in a timely fashion, taking into account patient needs, doctor availability, and insurance coverage.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Developed and maintained positive relationships with patients by providing timely, accurate information and solutions to their inquiries or problems.
- Instructed patients on proper protocols to prepare for examinations and procedures.
- Reviewed records for completeness, accuracy, and compliance with regulations.
- Worked closely with the ancillary departments to ensure that patients are given the procedure specific protocols needed to facilitate the highest quality exam.
- Conducted follow-up calls with patients post-procedure for satisfaction surveys.
Consultation Appointment Scheduler
PMH Neurological Associates
Downey, CA
10.2014 - 03.2016
- Handled an average of 70+ calls a day using a multi-line phone system while maintaining a high level of professionalism.
- Provided excellent customer service by promptly responding to patient inquiries and concerns.
- Verified patients' insurance coverage information, including benefits, copayments, premiums, and referrals/ authorizations when needed.
- Ensured that all paperwork was completed properly prior to each appointment.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Communicated effectively with colleagues and supervisors in order to coordinate schedules.
- Provided assistance with additional tasks as needed or requested by management.
Education
Associate of Arts - Labor Studies
Los Angeles Trade Technical College
Los Angeles, CA12-2021
Skills
- Medical Terminology
- Appointment Scheduling
- Adept Multi-Tasker
- Good Written Communication
- HIPAA Requirements
- Electronic Medical Record (EMR) Software
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Quality Documentation Specialist
Cognizant and Nuance
06.2022 - Current
Outpatient Procedure Scheduler
Digestive Disease and Endoscopy Consultants
03.2016 - 05.2019
Consultation Appointment Scheduler
PMH Neurological Associates
10.2014 - 03.2016
Associate of Arts - Labor Studies
Los Angeles Trade Technical College