Magaly Castillo
Indio,CA
Summary
Compassionate Medical Assistant known for exceptional organizational skills and effective patient communication. Proven ability to manage patient records and adhere to safety protocols, ensuring high standards of care and operational excellence.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Desert Hematology Oncology Medical Group Inc
Rancho Mirage, CA
05.2025 - Current
- Assisted healthcare providers with patient intake and documentation processes.
- Maintained patient records using electronic health record (EHR) systems for accuracy and compliance.
- Performed routine laboratory tests and coordinated specimen collection for diagnostic purposes.
- Adhered to safety protocols and maintained a clean, organized clinical environment for optimal care delivery.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Medical Assistant
Palm Valley Pain Management
Palm Desert, CA
01.2025 - 05.2025
- Administered patient care, including vital sign checks and preparation for examinations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
Medical Assistant
Dr. Q Plastic Surgery
Rancho Mirage, CA
12.2022 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted with patient intake, obtaining medical histories and verifying insurance information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Assisted with medical coding and billing tasks.
Sandwich Artist
SUBWAY®Restaurants
Palm Desert, CA
01.2021 - 12.2023
- Prepared and assembled sandwiches according to customer specifications and company standards.
- Maintained cleanliness and organization of food preparation areas to ensure a safe environment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new employees on sandwich preparation techniques and food safety protocols.
- Managed inventory levels, ensuring adequate supply of ingredients while minimizing waste.
- Implemented efficient workflows that improved order accuracy and reduced preparation time.
Education
Medical Assistant Certificate -
San Joaquin Valley College
Rancho Mirage, CA01-2022
High School Diploma -
Coachella Valley High School
Thermal, CA05-2018
Skills
- HIPAA compliance
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Patient-focused care
- Data entry
- CPR
- Insurance verification
- Patient flow management
- Insurance authorizations
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Desert Hematology Oncology Medical Group Inc
05.2025 - Current
Medical Assistant
Palm Valley Pain Management
01.2025 - 05.2025
Medical Assistant
Dr. Q Plastic Surgery
12.2022 - 08.2024
Sandwich Artist
SUBWAY®Restaurants
01.2021 - 12.2023
Medical Assistant Certificate -
San Joaquin Valley College
High School Diploma -
Coachella Valley High School