Magaly Ramos
Taylor,MI
Summary
Dedicated Customer Service Agent with Delta Air Lines, Inc..
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently.
Knowledgeable in Reroute with solid foundation in customer service. Proven ability to resolve issues efficiently and maintain high customer satisfaction rates.
Overview
27
27
years of professional experience
Work History
Customer Service Agent
Delta Air Lines, Inc
Romulus, MI
02.1999 - Current
- Monitored baggage handling systems, resolving issues to maintain operational flow.
- Help new team members on safety protocols and standard operating procedures.
- Coordinated baggage handling operations to ensure timely aircraft departures.
- Resolved operational challenges by adapting quickly to changing weather conditions and schedules.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Improved baggage handling processes, significantly reducing instances of lost or mishandled luggage.
- Leveraged technology to track and manage luggage and cargo more effectively, significantly reducing error rates.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Education
High School Diploma -
FRANKLYN K. LANE H.S.
Brooklyn, NYSkills
- Customer service
- Problem resolution
- Reroute bags in a timely matter
- Dependable and responsible
- Multitasking Abilities
- Calm under pressure
- Computer skills
- Flexible and adaptable
- Attention to detail
Languages
Spanish
Timeline
Customer Service Agent
Delta Air Lines, Inc
02.1999 - Current
High School Diploma -
FRANKLYN K. LANE H.S.