Magan Martinez
Tampa,FL
Summary
Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
12
12
years of professional experience
Work History
Director of Social Services
The Bristol Of Tampa Rehab And Health Care
05.2024 - Current
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Collaborated with department managers to correct and improve services.
- Increased client satisfaction by actively addressing concerns and providing timely resolutions.
- Maintained a high level of professionalism and ethical conduct within the department, upholding the highest standards for social service work.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
- Communicated performance survey results to administrators formulating corrective action plan.
- Enhanced staff performance through comprehensive training and professional development initiatives.
- Led performance improvement projects based on QAPI efforts.
- Provided leadership, guidance and support to staff members.
- Conducted monthly audits analyzing company quality indicators.
- Created staff work assignments and monitored activity for efficient follow through.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Coordinated external healthcare professionals to uphold high-quality, person-centered care.
Social Services Assistant
The Bristol Of Tampa Rehab And Health Care
01.2024 - Current
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
- Participated in ongoing training opportunities, staying current on best practices within the field of social services.
- Facilitated successful transitions from institutional settings back into the community through comprehensive discharge planning.
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
- Provided social work services, individual, and family therapy and referrals.
- Facilitated communication between clients and other service providers.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Established strong relationships with community agencies, enabling effective coordination of post-discharge support services.
- Collaborated with interdisciplinary teams to ensure seamless transitions from hospital to home or other care facilities.
- Supported patients in navigating complex healthcare systems by providing clear guidance on available resources and services post discharge.
- Promoted a patient-centered approach to discharge planning, incorporating individual preferences and needs into the development of tailored care plans.
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Implemented evidence-based practices to optimize the quality of discharge planning services provided to patients.
- Improved patient satisfaction by implementing personalized care plans and regular followups.
- Evaluated and planned care plans for patients.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for elderly clients.
Youth Counselor Social Work Intern
Tampa Housing Authority
08.2023 - 12.2023
- Supervised youth in engaging environment to promote security and safety for all ages.
- Wrote reports for family and caregivers, documenting progress, challenges, and therapy milestones.
- Monitored youth behavior and offered guidance and support for positive change.
- Established and maintained relationships with youth, families and community partners.
- Maintained accurate documentation of youth progress in line with reporting requirements.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Provided crisis intervention and emotional support to youth.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Listened to clients' concerns and provided encouragement and support.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Facilitated group counseling sessions to support and encourage client growth.
- Developed treatment plans to help clients build self-confidence and resilience.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Adapted counseling techniques to best suit individual needs of each client.
- Designed safe and supportive environment for clients to discuss issues.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Supported individuals dealing with mental health and emotional issues.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
Pediatric Rehabilitation Technician
Tampa General
09.2022 - 08.2023
- Monitored and assisted both occupational and physical therapists during treatments.
- Transferred and transported patients from one area to another area.
- Frequently checked up on patients and offered assistance on using equipment.
- Communicated with patients to explain procedures and confirm comprehension of treatment plans.
- Documented and filed patient health reports and charts.
- Answered phones, copied documents and updated schedule boards.
- Monitored treatment supply inventory and requisitioned low-stock items to prevent shortages.
- Prepared treatment area, mobility equipment and ambulatory aids for patient sessions.
- Inspected treatment rooms and equipment to verify safety and functionality prior to each appointment.
- Supported therapists with splinting, bracing and casting and provided care instructions to patients.
- Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
- Answered questions from patients about proper form when performing exercise routines at home.
- Helped transport frail or disabled patients to different treatment areas.
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Established collaborative relationships with patients through consistent and meaningful communication.
Rehab Therapy Technician
Freedom Plaza Healthcare
10.2016 - 09.2022
- Monitored and assisted both occupational and physical therapists during treatments.
- Transferred and transported patients from one area to another area.
- Frequently checked up on patients and offered assistance on using equipment.
- Answered phones, copied documents and updated schedule boards.
- Communicated with patients to explain procedures and confirm comprehension of treatment plans.
- Documented and filed patient health reports and charts.
- Instructed patients on how to use, remove and put on external assistive devices.
- Aided head physical therapist in creating treatment plans for each patient.
- Noted physical and emotional changes in patients and detailed in medical records.
- Communicated with other physical therapy staff to discuss patient progress and potentially modify treatment.
- Inspected physical therapy equipment for damage and arranged for repair.
- Administered therapy treatments to patients using hands or therapeutic devices.
Chiropractic Assistant
Tyson Chiropractic
01.2018 - 02.2020
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Educated patients about chiropractic care to help achieve health goals.
- Scheduled appointments for patients via phone and in person.
- Acquainted patients with therapy procedures by explaining purpose and results of exercises.
- Performed routine clinical tasks to support patients and doctors.
- Communicated with insurance companies to facilitate proper billing procedures and collect payments.
- Kept patient rooms clean between services and removed used linens for laundering.
- Documented exercises completed by patients to support charting and billing.
- Demonstrated, instructed and assisted patients in rehabilitative exercises to drive safety and minimize risk of further injury.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Prepared treatment rooms for patient examinations.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
- Contacted medical facilities to schedule patients for admission.
Receptionist
Freedom Plaza Healthcare
01.2013 - 10.2016
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Reported suspicious individuals to supervisor.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Education
Master of Social Work - Social Work
University of Kentucky
08.2025
Bachelors of Social Work - Social Work
Saint Leo University
12.2023
Skills
- First Aid/CPR
- Computer skills
- Problem resolution
- Conflict resolution
- Communication
- Heavy caseloads
- HIPAA requirements
- Treatment plan creation
- Multicultural Sensitivity
- Referral Coordination
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Director of Social Services
The Bristol Of Tampa Rehab And Health Care
05.2024 - Current
Social Services Assistant
The Bristol Of Tampa Rehab And Health Care
01.2024 - Current
Youth Counselor Social Work Intern
Tampa Housing Authority
08.2023 - 12.2023
Pediatric Rehabilitation Technician
Tampa General
09.2022 - 08.2023
Chiropractic Assistant
Tyson Chiropractic
01.2018 - 02.2020
Rehab Therapy Technician
Freedom Plaza Healthcare
10.2016 - 09.2022
Receptionist
Freedom Plaza Healthcare
01.2013 - 10.2016
Master of Social Work - Social Work
University of Kentucky
Bachelors of Social Work - Social Work
Saint Leo University
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