Magda Absolu
Fort Lauderdale
Summary
Results-driven with a proven track record in sales, customer service, and quality assurance with insurance and knowledgeable with the aviation industries. At GoVine Insurance Agency, exceeded sales targets while strengthening client relationships and ensuring policy accuracy through QA reviews and compliance checks. At Swissport USA, supported major airline operations with a focus on efficiency, safety, and service quality, while collaborating with cross-functional teams to meet performance standards. Skilled in identifying service gaps, improving workflow processes, and driving customer satisfaction in fast-paced, high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Agent/ Lead Quality Assurance Analyst
GoVine Insurance Agency
10.2024 - Current
- Create client relationships, identify insurance needs, and proposed tailored solutions. Consistently exceed sales targets and contribute to agency growths.
- Drive insurance sales growth through strategic client relationship management. Collaborate with underwriters to optimize coverage solutions, enhancing customer satisfaction.
- Developed detailed test cases and documentation to support quality assurance processes and standards.
- Led training sessions for junior analysts on best practices in quality assurance methodologies.
- Reported progress, trends and results to upper management
- Maintained knowledge of relevant CMS regulations and standards, ensuring compliance throughout the QA process.
Passenger Service Supervisor/ Agent
Swissport USA
10.2021 - 08.2024
- Overlooked OCC operations, enhancing team efficiency and communication.
- Worked between AirTransat, Porter Airlines, and Caribbean Airlines.
- Manage airline processes, ensuring precise weight and balance calculations.
- Coordinate with partners, to conduct seamless operations and communication.
- Advanced in Amadeus and Navitaire for check-in and flight management.
- Developed and led comprehensive training sessions on check-in processes, flight management, safety protocols, and policy procedures, driving continuous improvement in service delivery and operational excellence.
Crew Member/Cake Decorator
Colstone Creamery
11.2020 - 01.2024
- Craft custom ice cream cakes through quality and creativity.
- Enhance customer experience through friendly service, boosting repeat visits.
- Maintain strict hygiene standards in food preparations. Accurately manage cash transactions and inventory, minimizing errors and waste.
- Work seamlessly with team to meet high-volume demands during peak hours. Assist in training new crew members, fostering a supportive environment.
Education
Bachelor of Science (B.S.) - Aviation Management
Broward College
12-2026
Skills
- Customer assistance
- Time management
- Leadership
- People Skills
- Sales strategy development
- Microsoft Office- Experienced
- Training Development
- Data analysis
Certification
Life and Health Insurance
Timeline
Sales Agent/ Lead Quality Assurance Analyst
GoVine Insurance Agency
10.2024 - Current
Passenger Service Supervisor/ Agent
Swissport USA
10.2021 - 08.2024
Crew Member/Cake Decorator
Colstone Creamery
11.2020 - 01.2024
Bachelor of Science (B.S.) - Aviation Management
Broward College
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