Magda Beltran
Las Cruces
Summary
I have extensive remote work experience and am comfortable with the independence it offers. With over twenty years in customer care across diverse industries, I am eager to bring my skills and dedication to a company where I can contribute value and deliver excellent service.
Overview
6
6
years of professional experience
Work History
Spanish Interpreter
Language Services Associates, Inc.
03.2020 - Current
- Experience in providing interpretation services remotely, including handling telephone calls and video calls as a Spanish interpreter.
- Deliver exceptional customer service to both English-and Spanish-speaking clients through skillful verbal communication abilities.
- Maintain message content, tone, and emotion as closely as possible.
- Maintain confidentiality and adhere to ethical guidelines.
- Interpret in real time using the consecutive mode of interpretation .
Medical Spanish Interpreter
Voyce, Inc.
02.2023 - 01.2025
- Interpreted both over the phone and through video conferencing platforms as required.
- Skilled in facilitating clear and accurate communication in both formats, ensuring seamless interactions between patients and the healthcare provider.
- Maintained confidentiality and adhere to ethical guidelines set forth by the organization and industry standards.
- Remained calm and focused during high-pressure or emergency situations.
Prescription Drug Plan Sales Agent
Concentrix
08.2019 - 12.2019
- Developed strong relationships with clients through excellent customer service.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of PDP products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Education
Bachelor of Arts - Bachelor of Individualized Studies
New Mexico State University
Las Cruces, NM01.2027
Associate of Arts - Education
Doña Ana Community College
01.2009
Skills
- Fluent Spanish
- Confidentiality practices
- Interpersonal communication
- Video remote interpreting
- Customer service expertise
Timeline
Medical Spanish Interpreter
Voyce, Inc.
02.2023 - 01.2025
Spanish Interpreter
Language Services Associates, Inc.
03.2020 - Current
Prescription Drug Plan Sales Agent
Concentrix
08.2019 - 12.2019
Bachelor of Arts - Bachelor of Individualized Studies
New Mexico State University
Associate of Arts - Education
Doña Ana Community College
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