Magda Galvan
Carmichael,CA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Chavez Insurance Services
Sacramento, California
01.2024 - 01.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted available products and services to customers during service, account management and order calls.
- Conducted regular follow-up calls with customers after resolving their issues.
Online Travel Agent
Traveling with Magguie
Ensenada , Mex
07.2017 - 01.2023
- Ensured that all reservations were accurately entered into the system prior to ticketing or confirmation being issued.
- Tracked client travel preferences and history to provide tailored travel advice.
- Developed personalized travel itineraries based on clients' preferences and budget.
Accounting Administrative Assistant
RM CELL Ensenada
Ensenada, Mex
06.2016 - 07.2017
- Performed basic bookkeeping tasks such as entering cash receipts, making deposits.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Generated monthly and quarterly financial reports to inform senior management and stakeholders.
Accounting Administrative Assistant
Service provider Munoz Araiza
Ensenada, California
09.2012 - 01.2014
- Performed basic bookkeeping tasks such as entering cash receipts, making deposits.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Generated monthly and quarterly financial reports to inform senior management and stakeholders.
Education
Bachelor of Arts - Psychology
Univeridad Autonoma De Baja California
Ensenada, Mexico07-2023
High School Diploma -
Centro De Estudios Tecnologicos Y De Servicios
Ensenada Mexico07-2013
Bachelor of Science - Business Administration
Universidad Autonoma De Baja California
Ensenada MexicoSkills
- Complaint resolution
- Account updating
- Time management
- Punctuality and reliability
- Empathy and patience
- Travel planning
- Paperwork processing
- Administrative support
- Data entry
Timeline
Customer Service Representative
Chavez Insurance Services
01.2024 - 01.2024
Online Travel Agent
Traveling with Magguie
07.2017 - 01.2023
Accounting Administrative Assistant
RM CELL Ensenada
06.2016 - 07.2017
Accounting Administrative Assistant
Service provider Munoz Araiza
09.2012 - 01.2014
Bachelor of Arts - Psychology
Univeridad Autonoma De Baja California
High School Diploma -
Centro De Estudios Tecnologicos Y De Servicios
Bachelor of Science - Business Administration
Universidad Autonoma De Baja California
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