Fashion retail professional with five years of specialty sales experience in delivering premium customer service and personalized styling. Knowledgeable in luxury fashion, particularly Mademoiselle Chanel and the House of Chanel. Exhibits strong adaptability and effective communication skills, committed to contributing to and growing within the House.
Work History
Sales Associate & Customer Experience Assistant
4 Years 10 Months
Greenspan’s | 12.2021 - Current
Provided personalized fashion consultations to hundreds of customers each month, delivering exceptional customer service, relationship selling, and styling recommendations that encourage customer loyalty and repeat business.
Spearheaded inventory and digital marketing strategies, enhancing brand visibility through social media management and website content curation.
Managed inventory, replenished merchandise, and maintained visual merchandising standards to ensure an elevated shopping experience.
Cultivated strong customer relationships through personalized service, driving repeat business and fostering long-term client loyalty.
Volunteer, Business Events & Community Relations
1 Year
German American Business Association (GABA Southern California) | 04.2025 - 04.2026
Coordinated monthly business networking events, enhancing connections among professionals across diverse industries.
Researched and secured event venues in Los Angeles, collaborating with restaurants and event hosts to ensure successful gatherings.
Built professional relationships by connecting attendees from diverse industries and cultural backgrounds, fostering meaningful networking opportunities.
Researched and coordinated event venues throughout Los Angeles while communicating with restaurants and event hosts.
Captured event photography for newsletters and social media, promoting organizational community and brand visibility.
Proposed an Instagram Reels strategy to increase engagement with younger audiences and expand the organization's online presence.
Administrative & Client Services Intern
2 Months
Studio Brava | 10.2023 - 12.2023
Coordinated appointments and administrative operations in fast-paced healthcare practice, ensuring professionalism and confidentiality in client interactions.
Fostered welcoming environment through exceptional client service and effective organization of daily operations.
Math & English Tutor
1 Year 11 Months
Schuelerhilfe, Stefanie Kober Tutoring, KiWis Foundation | 09.2019 - 08.2021
Delivered personalized tutoring in Math, English, and German to diverse students from kindergarten through college, developing tailored learning plans that alleviated anxiety and fostered positive learning environments, enhancing students' understanding and confidence.
Earned Cambridge English Exam (2019) for exceptional communication and written English skills, along with 1st prizes in Jugend Forscht Science Competition (Astrophysics, 2017) and Jugend Rezitiert Poetry and Public Speaking Competition, showcasing skills in data analysis, teamwork, presentation, and public speaking.
Facility Management Intern
Amgen | 07.2017 - 07.2017
Gained comprehensive insights into the operations of a biotech/medical research facility, focusing on creating and maintaining a conducive work environment for a leading publicly traded company.
Education
Bachelor of Arts - Cultural Studies
Fern University Hagen
In Progress
Concentration: Literary Studies
Skills
Customer service
Upselling
Style Consultation
Visual Merchandising
Inventory Management
Retail Operations
POS Systems
Customer Engagement
Multilingual proficiency
Relationship Building
Time management
Money handling
Customer Interaction
Teamwork and collaboration
Problem-solving skills
Reliable and punctual
Languages
Languages: German (fluent), English (fluent), Latin (fluent), Russian, Japanese (beginner)
Customer Experience/Customer Experience Sales Floor Associate at Michaels Arts and CraftsCustomer Experience/Customer Experience Sales Floor Associate at Michaels Arts and Crafts
<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG