magdalini Dimitraki
Woodbridge
Summary
I am a hard-working individual. I currently work minimum 5 days a week for my employer. I am a general manager for Tacobell as well as Market trainer for the same company.
Overview
22
22
years of professional experience
2011
2011
years of post-secondary education
Work History
Market Training Manager
Tacobell
Thessaloniki
01.2024 - Current
- Coordinated training sessions across multiple locations to ensure consistent service standards.
- Developed training programs for staff on customer service and product knowledge.
- Analyzed training needs to align with brand initiatives and market trends.
- Collaborated with management to enhance employee engagement and retention strategies.
- Implemented feedback mechanisms to assess training effectiveness and participant satisfaction.
- Maintained training materials and resources in accordance with company guidelines.
- Trained new managers on operational procedures and brand expectations for success.
- Advised senior management on best practices and strategies related to developing successful campaigns.
- Provided feedback and coaching to improve individual and team performance in the marketing department.
- Facilitated workshops focusing on operational efficiency and team collaboration.
- Identified gaps in knowledge or skills among employees that require additional training or support.
- Assessed employee performance on a regular basis to ensure competency in all areas of marketing.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Implemented training improvements to achieve desired results.
- Mentored team members to succeed and advance within department and company.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training.
- Collaborated with management to align on strategy and communication of content.
- Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
- Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Reported progress against planned activities to secure management support and achieve objectives.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Presented training information via role playing, simulations and team exercises.
- Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
Restaurant Manager
Tacobell
Woodbridge
03.2022 - Current
- Supervised daily restaurant operations to ensure efficient service delivery.
- Trained and mentored staff on customer service techniques and menu knowledge.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Implemented company policies and procedures to enhance operational efficiency.
- Conducted performance evaluations to assess staff skills and development needs.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Coordinated staff schedules to optimize coverage during peak hours.
- Led team meetings to discuss goals, updates, and best practices for service excellence.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
General Manager
Qdoba Mexican Eats
Staten Island
10.2019 - 03.2022
- Responsible for the assignment of work shifts for all the restaurant staff.
- Responsible for ordering food and managing employees, labor and food cost.
- Managed staff recruitment, training, and performance evaluations for team development.
- Controlled inventory levels and streamlined supply chain processes to reduce waste.
- Implemented company policies and best practices to maintain quality standards.
- Fostered a positive work environment to enhance team collaboration and morale.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
Shift Manager and Hostess
REO Diner
Woodbridge
01.2014 - 10.2019
- Supervised daily operations to ensure smooth service during peak hours.
- Trained and mentored new staff on customer service standards and procedures.
- Resolved customer complaints promptly to enhance guest satisfaction and loyalty.
- Facilitated team meetings to improve communication and address operational challenges.
- Monitored food quality and presentation standards in collaboration with kitchen staff.
- Implemented health and safety protocols to maintain a clean dining environment.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Teacher
St. George Greek School
Clifton
01.2011 - 01.2014
- Responsible for the teaching and development of the Greek Language curriculum.
- Collaborated with parents, colleagues, and administrators to ensure that all students would be successful.
- Preparation of class materials, lessons, and evaluations.
- Developed engaging lesson plans to enhance student understanding of Greek language.
- Fostered a positive classroom environment through effective behavior management techniques.
- Collaborated with parents to discuss student progress and address concerns.
- Organized cultural events to promote Greek heritage and community involvement.
Reservation Departments Manager
Olympic Palace Hotel
Rhodes
01.2004 - 01.2009
- Responsible for the booking of hotel reservations, and management of hotel staff.
- Engaged in staff training.
- Developed and engaged in public relations activities.
- Managed daily operations of hotel departments to ensure smooth service delivery.
- Developed and maintained relationships with vendors for supplies and services.
Education
Tourism -
School of Economics and Management
Thessaloniki, GreeceSkills
- Word
- Excel
- PowerPoint
- Hotel and Tour Operator Programs
- Amadeus
Timeline
Market Training Manager
Tacobell
01.2024 - Current
Restaurant Manager
Tacobell
03.2022 - Current
General Manager
Qdoba Mexican Eats
10.2019 - 03.2022
Shift Manager and Hostess
REO Diner
01.2014 - 10.2019
Teacher
St. George Greek School
01.2011 - 01.2014
Reservation Departments Manager
Olympic Palace Hotel
01.2004 - 01.2009
Tourism -
School of Economics and Management