Magdalyne Luce

• Investigate guest challenges and sources of dissatisfaction to offer timely resolution.

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• Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
• Answer guest inquiries and provided information regarding ticket prices and exhibits.
• Prepare weekend schedules for teammates, and prepare birthday party set up.

• Engaged with customers about admission prices, exhibits and upcoming events.
• Maintained front desk with up to two people, resulting in efficient sales time.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Helped customers with make decisions on products, and ringing up their purchase through a POS system.
• Organized merchandise in a way to keep customers satisfied.

• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Accepted cash and credit card payments, issued receipts and provided change.