MAGDALYNN POLLITT
Siam Garden Thai
Saint Petersburg,FL
7
years of professional experience
Work History
Customer Service Representative
1 Year 2 Months- Answered phones to deliver prompt customer service
- Scheduled appointments to streamline client interactions
- Processed payments over the phone to facilitate transactions
- Updated call board
Hostess
2 Years 5 Months- Greeted customers as they came through the door
- Sat customers according to availability
- Managed Reservations
- Answered phones
- Packaged to-go orders
Food Runner/Expo/Barback
7 Months- Ran expo by putting finishing touches on dishes and ensuring everything goes to the correct tables
- Delivered food to tables and assisted servers to enhance guest experience
- Coordinated expo by finalizing dishes and ensuring accurate delivery to tables
- Executed bar back duties by preparing batches, stocking, and maintaining stations to support bartenders
Mobile Representative
5 Months- Walked customers through mobile phone activation
- Troubleshot and resolved issues that customers were experiencing with their mobile phones
- Answered all customer questions with professionalism and knowledge
Training Manager
4 Months- Conducted one-on-one training sessions to enhance associate skills and knowledge
- Facilitated training classes to develop team competencies and ensure compliance
- Data entry using Excel
Office Assistant
7 Months- Managed incoming calls to ensure timely responses and effective communication
- Coordinated and placed orders to maintain inventory levels and support operations
- Processed payments via Quickbooks to ensure accurate financial records and timely transactions
- Answered phones
- Placed orders
Customer Service Representative
1 Year 2 Months- Delivered timely and accurate service via email and video chat, facilitating customer access to government, business, and healthcare entities.
- Executed meticulous member identification verification, adhering to stringent security procedures.
- Coordinated with team members to troubleshoot verification issues, enhancing problem-solving efforts and implementing effective solutions.
- Consistently performed in the top 2%.
In-Store Shopper
1 Year 4 Months- Fulfilled orders through iPhone application, ensuring accuracy and timely delivery.
- Assisted customers with food selection and customized orders, enhancing their shopping experience.
- Shopped for customers and addressed inquiries regarding replacements and refunds for missing items.
- Politely assisted customers in person and via telephone.
- Consistently surpassed metrics and became one of the top performers.
Dog Handler
1 Year- Supervised groups of dogs in daycare, ensuring safety and socialization
- Walked dogs, providing exercise and fresh air
- Bathed dogs and trimmed nails, enhancing hygiene and comfort
Education
Bachelor's degree - English
Associate of Arts - Mass Communication
Upper secondary education
Timeline
Customer Service Representative
Joe Cool Home Services
08.2025 - CurrentRead More
Food Runner/Expo/Barback
Cheeky's
04.2025 - 11.2025Read More
Mobile Representative
Spectrum
01.2025 - 06.2025Read More
Hostess
Siam Garden Thai
05.2024 - CurrentRead More
Training Manager
AFFCO Provisions
05.2024 - 09.2024Read More
Office Assistant
AFFCO Provisions
10.2023 - 05.2024Read More
Customer Service Representative
ID.me
08.2022 - 10.2023Read More
In-Store Shopper
Whole Foods
12.2020 - 04.2022Read More
Dog Handler
Ruff Club
01.2020 - 01.2021Read More
Upper secondary education
Read More
University of South Florida
Bachelor's degree from English
Read More
Hillsborough Community College
Associate of Arts from Mass Communication
Read More