MAGDELY COWELL
Jersey City
Summary
Patient Service Representative with 3 years of healthcare and logistics experience, proficient in Epic and foundational Excel. Skilled in patient greeting, appointment confirmation, document filing, and multi-line phone support while maintaining HIPAA compliance and basic Spanish communication. Builds team rapport, manages patient transport logistics, and seeks to expand clinical operations knowledge to improve patient flow and satisfaction.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Jersey City Medical Center
Jersey City
05.2022 - Current
- Built and maintained strong team relationships, fostering positive work environment.
- Scanned IDs to create picture badges using FastPass, and making sure that any patient with restrictions in place, were kept safe during visiting hours.
- Greeted and directed patients and families to testing and surgical areas, as well as directed visitors to in-house patients.
- Proficient in using Epic and a basic understanding of Excel.
- Answered phone calls professionally and helped direct callers to the proper departments and/or to patient's unit, while upholding HIPPA guidelines.
- Quick to learn different operating systems, and great at multitasking.
- Helped set up rides for patients via Uber health or through the shuttle, provided by RWJ Barnabas.
- Comfortable with a high paced environment/ large work load.
- Very flexible and ready to learn anything new.
- I speak enough Spanish to communicate with patients and visitors about their visit and directing them should they need it.
Shipping Coordinator
Henry Repeating Arms
Bayonne
10.2020 - 05.2021
- Coordinated domestic and international shipments ensuring timely delivery and accurate documentation.
- Replaced defective rifle components and managed returns to restore customer orders to full functionality.
- Managed inventory of firearms parts and memorabilia to maintain order accuracy and reduce shipping errors.
- Resolved shipping and customs issues to minimize delays and improve customer satisfaction.
Front Desk Receptionist
Richmond internal medicine group
Staten Island
06.2017 - 10.2018
- Greeted patients and visitors warmly upon arrival at the medical facility.
- Managed appointment schedules using electronic health record systems effectively.
- Answered phone calls promptly, directing inquiries to appropriate staff members.
Education
HIGH SCHOOL -
Ridgewood High School
Jersey City, NJSkills
- Document filing
- Patient greeting
- System updates
- Appointment confirmation
- Well spoken
- Multitasking
- Phone skills
- Epic
- Excel
Languages
- English
- Spanish, Proficient
- English, Native
Additional Information - Summary
Built and maintained strong team relationships, fostering positive work environment. Scanned IDs to create picture badges using FastPass, and making sure that any patient with restrictions in place, were kept safe during visiting hours. Greeted and directed patients and families to testing and surgical areas, as well as directed visitors to in-house patients. Proficient in using Epic and a basic understanding of Excel. Answered phone calls professionally and helped direct callers to the proper departments and/or to patient's unit, while upholding HIPAA guidelines. Quick to learn different operating systems, and great at multitasking. Helped set up rides for patients via Uber health or through the shuttle, provided by RWJ Barnabas. Comfortable with a high paced environment/ large work load. Very flexible and ready to learn anything new. I speak enough Spanish to communicate with patients and visitors about their visit and directing them should they need it. Coordinated domestic and international shipments ensuring timely delivery and accurate documentation. Replaced defective rifle components and managed returns to restore customer orders to full functionality. Managed inventory of firearms parts and memorabilia to maintain order accuracy and reduce shipping errors. Resolved shipping and customs issues to minimize delays and improve customer satisfaction.
Timeline
Patient Service Representative
Jersey City Medical Center
05.2022 - Current
Shipping Coordinator
Henry Repeating Arms
10.2020 - 05.2021
Front Desk Receptionist
Richmond internal medicine group
06.2017 - 10.2018
HIGH SCHOOL -
Ridgewood High School