Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MAGELA GONZALEZ CABRERA

Jacksonville,FL

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Cocktail Server/ Hostess

III Forks
03.2024 - Current
  • Greet incoming and departing Guests warmly with a genuine smile and eye contact
  • Call back patrons from the previous night to give a thank you call for dining with us that evening
  • Listen to voicemails on the phone and call back any important messages left
  • Escort them to assigned dining area; present menus
  • Alert Server they've been seated
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of Guests into the Dining and Bar areas and provide accurate wait times to incoming Guests if appropriate
  • Tend to special Guest needs and requests
  • Create/ update profiles on customers based on their experience with us that night
  • Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies
  • For private event inquiries I take down their name, phone number, email, purpose for the party, amount of guests attending, date, and room they would like to rent out.

Chiropractic Assistant/ Front Desk

Hartley Chiropractic and Scoliosis Center
04.2023 - 08.2023
  • Managed all daily operations of front desk such as scheduling, patient intake, answering phones and filing
  • Greeting and checking in clients
  • Verifying and billing insurance and billing clients
  • Managing client files
  • Checking in and out chiropractic supplies and equipment
  • Record patients weight and height
  • Take posture screenings and edit points
  • Contact previous and current patients about their treatment plan
  • Send letters, emails, and texts to remind patients of their appointments, and treatment plan they will be undergoing and their billing statements
  • Update 6 week averages for the clinic once a week

Photographer

Leonard's Photography and Publishing
01.2023 - 05.2023
  • Set up photography equipment
  • Using a DSMR camera
  • Approach different tables at the restaurant asking if they'd like a picture taken of their group
  • Replace printer paper and ink
  • Edit pictures using a photoshop program
  • Log amount of pictures were taken, sold, and discarded
  • Go back to the tables to sell the pictures to the customers to take payment.

Cocktail Server

Rose Garden
08.2022 - 12.2022
  • Served alcoholic and non-alcoholic beverages in a bar environment
  • Greeted new customers, discussed specials and took drink orders
  • Built solid rapport with many frequent patrons to cultivate guest loyalty
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Determined customer preferences to suggest appropriate cocktails and increase sales
  • Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.

Server

Collins Bros. Chophouse
06.2022 - 08.2022
  • Serving food and beverages while maintaining high quality formal table service
  • Ensured proper presentation and preparation of food products and beverages in an appealing way
  • Organized large parties reservations and special requests efficiently and accurately
  • Resolved complaints quickly and efficiently while keeping the customer's best interests in mind.

Lead Host/ Cocktail Server

River & Fort
02.2021 - 06.2021
  • Cultivated positive guest relations by managing information and orchestrating speedy seating
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Answered customer questions about hours, seating and menu information
  • Supported servers, food runners and bussers with keeping the dining area ready for every guest
  • Collected information from arriving customers to seat groups or place them on waitlist
  • Documented reservations and communicated changes to guests
  • Took drink orders from tables and bar areas and relayed to bartenders
  • Maintained tidiness and organization throughout the bar area
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability
  • Created rapport with new and returning patrons to foster guest satisfaction
  • Recommended and served alcoholic beverages to patrons during high-volume shifts
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.

Photographer

Leonard's Photography and Publishing
12.2020 - 06.2021
  • Set up camera equipment
  • Learned how to edit photos using software
  • Edited photos
  • Sold photos taken to customers
  • Keep track of amount of photographs being taken/sold
  • Keep equipment up to date, organized, and maintained
  • Knowledge of DSLR and natural lighting, indoor, studio lighting techniques
  • Experience with Adobe Creative Suite including Photoshop, Lightroom

Education

A.A -

Saint Johns River State College
Saint Augustine
03.2022 - Current

High School - undefined

Saint Augustine High School
Saint Agustine

Skills

  • Guest relations
  • Retail Sales
  • Food safety
  • Patient monitoring
  • Food handling
  • Cash handling
  • Photo editing

Languages

Spanish
Native or Bilingual

Timeline

Cocktail Server/ Hostess

III Forks
03.2024 - Current

Chiropractic Assistant/ Front Desk

Hartley Chiropractic and Scoliosis Center
04.2023 - 08.2023

Photographer

Leonard's Photography and Publishing
01.2023 - 05.2023

Cocktail Server

Rose Garden
08.2022 - 12.2022

Server

Collins Bros. Chophouse
06.2022 - 08.2022

A.A -

Saint Johns River State College
03.2022 - Current

Lead Host/ Cocktail Server

River & Fort
02.2021 - 06.2021

Photographer

Leonard's Photography and Publishing
12.2020 - 06.2021

High School - undefined

Saint Augustine High School

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MAGELA GONZALEZ CABRERA